Instalments Controller

Allianz UK; West of England; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Annual performance related bonus

Contributory pension scheme

Development days

Discounts on Allianz products

Job summary

Allianz UK in Bristol is seeking an Instalments Controller to blend customer service with credit control activities. You will handle calls and emails, manage instalment processes, and contribute to KPI-driven reporting while ensuring regulatory compliance.

The role supports cross-team collaboration and requires strong analytical skills, Excel proficiency, and a proactive, detail-oriented approach. Hybrid working with 40% office attendance is offered.

Qualifications

• Foundation in finance, accounting, banking or related discipline.
• Able to analyze data and support decision-making through reporting.

Responsibilities

• Handle high volume customer enquiries via telephone and email with a professional, responsive service.
• Undertake instalment control activities to support prompt premium collection and KPIs.
• Ensure processes comply with regulatory requirements.
• Build relationships with internal and external customers.
• Support collaboration between offshore and onshore teams.
• Maintain policies, workflows and records for audits and compliance.
• Assess customer creditworthiness using financial info to support risk decisions.
• Produce and interpret regular and ad hoc reports for performance insights.
• Provide timely information in response to changing business needs.
• Support process documentation and continuous improvement.
• Identify system/process issues and contribute improvements.

Skills

Finance background

Strong numerical and analytical skills

Data analysis and reporting

Excel proficiency

Excellent communication

Multitasking and prioritisation

Problem solving and proactive

Team player / collaborative

Adaptability to changing priorities

Education

Foundation in finance / accounting / banking / business

Tools

Excel (Pivot Tables)

Job description

Role Description

Join Allianz as an Instalments Controller in our Bristol team. We're looking for a detail-oriented and analytical individual with a foundation in finance, accounting, banking or business who is keen to develop specialist expertise in credit control.

This is not a traditional credit control role. In addition to managing instalment processes, supporting reporting activities and assessing customer creditworthiness, you'll spend a significant amount of time handling customer calls and emails. We're therefore looking for someone who enjoys a blend of customer service, analysis and administration.

12 Month Fixed Term Contract

Salary Information

This role offers a salary of Circa £30,000 per annum

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

For candidates who can demonstrate particularly strong alignment to the requirements of the role, we may consider flexibility within our reward framework.

Location

This role is based in our Bristol office, please note that this is a hybrid working role with the expectation that you attend the office 40% of your time. During your initial training period, you will be required to spend additional time in the office to support your development.

About the Role

As Instalments Controller you will:

• Handle a high volume of internal and external customer enquiries via telephone and email, delivering a professional, responsive and customer-focused service.
• Undertake instalment control activities in line with defined processes to support prompt premium collection and delivery of agreed KPIs.
• Ensure instalment process and operational activities are adhered to within regulatory requirements.
• Handle internal and external customer queries via telephone and email in an efficient and professional manner.
• Builds effective relationships with both internal and external customers.
• Support effective and efficient collaboration between offshore and onshore teams.
• Maintain policies, procedures, workflows and records to meet audit, regulatory and statutory requirements.
• Assess customer creditworthiness by reviewing financial information, payment histories and other relevant data to support informed credit risk decisions.
• Produce, analyse and interpret regular and ad hoc reports to support business performance and decision-making.
• Provide timely information and insight in response to changing business requirements.
• Support the maintenance and continuous improvement of process documentation, ensuring it remains accurate and compliant.
• Identify and elevate issues relating to systems, processes or controls and contribute ideas for improvement.
• Communicate effectively with colleagues and leaders to ensure challenges are addressed promptly and efficiently.

Essential Skills:

• A foundation in finance, accounting, banking, credit control, business administration or a related discipline.
• Strong numerical and analytical skills with excellent attention to detail.
• Ability to analyse data, identify trends and support decision-making through reporting and insight.
• Competence in Microsoft Excel, including formulas, pivot tables and data formatting, with a willingness to further develop reporting and analytical skills.
• Excellent communication and interpersonal skills with the ability to build positive working relationships.
• Ability to prioritise work effectively, manage multiple tasks and work independently.
• A proactive and solution-focused approach to problem solving.
• Commitment to delivering high levels of accuracy and customer service.
• Positive team player who enjoys working in a collaborative environment.
• Ability to adapt to changing priorities and business needs.

Desirable Skills:

• Experience gained within a finance, credit control, banking or related commercial environment.
• Qualification or training in finance, accounting, business, economics or a related discipline.
• Experience producing, analysing or interpreting business reports and management information.
• Experience assessing financial information / credit risk.
• Understanding of FCA, insurance or banking regulatory frameworks.
• Responsible Artificial Intelligence usage.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Inclusive Support & Accessibility

At Allianz, we are committed to fostering building an inclusive, accessible workplace where everyone can thrive. As a Disability Confident employer, we welcome applications from disabled and neurodivergent candidates and offer tailored adjustments throughout the recruitment process and in the workplace, whether that’s assistive technology, ergonomic equipment, flexible working arrangements, mentoring or coaching. We want to encourage candidates to speak with us about any adjustments they may need. We’re here to support you.

If you have a disability or long-term health condition and meet the essential criteria, you can choose to be considered through our Offer an Interview Scheme.

We reserve the right to close the ad early if we reach enough applications.

Closing date30.10.2026

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