Credit Management Team Leader

Allianz Management Services Ltd; Greater London, Guildford; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Flexible holiday options

Hybrid working

Annual bonus

Contributory pension

Development days

Discount on insurance products

Retail discounts

Volunteering days

Job summary

Allianz Management Services Ltd is seeking a Credit Management Team Leader in London to drive credit policy, maximise cash flow, and lead a high-performing team across brokers and accounts. The role combines strategic governance with hands-on team development and stakeholder engagement.

hybrid work arrangement in London with occasional travel to Guildford, 40% office presence, and a focus on continuous improvement and risk management.

Qualifications

• Lead the delivery of credit management policies to maximise cash flow and minimise bad debt.
• Manage offshore team relationships and service performance, monitoring KPIs and ensuring delivery against standards.
• Oversee proactive credit management across broker accounts and non-standard accounts.
• Analyse financial health and credit risk, making recommendations to improve risk management and account performance.
• Build relationships with brokers and stakeholders, undertaking visits when required to resolve issues.
• Lead, motivate and develop the team, supporting performance management, recruitment, training and career development.
• Contribute to budgeting and forecasting, including bad debt provisions and team costs.
• Oversee debt recovery activities and manage relationships with recovery agents, solicitors and insolvency practitioners.
• Act as the highest point of referral for technical credit management matters.
• Authorise write-offs within delegated authority and monitor litigation-related bad debt cases.
• Produce management information and ensure service standards are maintained through monitoring and audit activities.
• Drive continuous improvement initiatives and governance engagement.

Responsibilities

• Lead the implementation and delivery of credit management policies to maximise cash flow and minimise bad debt.
• Manage offshore team relationships and service performance, monitoring KPIs and ensuring delivery against agreed standards.
• Analyse financial health and credit risk, making recommendations to improve risk management and account performance.
• Build strong relationships with brokers and stakeholders, undertaking visits when required to resolve account issues.
• Lead, motivate and develop a team, supporting performance management, recruitment, training and career development.

Skills

Credit management

Credit control

Leadership

Stakeholder management

Risk assessment

Analytical skills

Communication

Data analysis

Regulatory knowledge

Multitasking

Job description

Credit Management Team Leader

Join our Credit Control team and play a key leadership role in driving effective credit management, maximising cash flow, and minimising bad debt across the business.
You will lead a high-performing team, influence credit strategy, and work closely with stakeholders to deliver excellent commercial outcomes while supporting team development and continuous improvement.

Location

This is a hybrid role based in our London office with occasional travel to Guildford, with the expectation to attend the office 40% of your time.

Salary Information

Pay: Circa £60000 per year.

Pay is based on experience, skills and location and forms part of our wider total rewards package.

About You

As Credit Management Team Leader you will:

• Lead the implementation and delivery of credit management policies to maximise cash flow and minimise bad debt.
• Manage offshore team relationships and service performance, monitoring KPIs and ensuring delivery against agreed standards.
• Manage and oversee proactive credit management activities across broker accounts and non-standard accounts.
• Analyse financial health and credit risk, making recommendations to improve risk management and account performance.
• Build strong relationships with brokers and stakeholders, undertaking visits when required to resolve account issues.
• Lead, motivate and develop a team, supporting performance management, recruitment, training and career development.
• Contribute to business planning, budgeting and forecasting, including bad debt provisions and team costs.
• Oversee debt recovery activities and manage relationships with debt recovery agents, solicitors and insolvency practitioners.
• Act as the highest point of referral for technical credit management matters.
• Authorise write-offs within delegated authority and monitor litigation-related bad debt cases.
• Produce management information and ensure service standards are maintained through monitoring and audit activities.
• Drive continuous improvement initiatives, contributing to governance forums and supporting effective stakeholder engagement.

Essential Skills

• Strong credit management and credit control expertise.
• Experience leading, coaching and developing high-performing teams (minimum 5 years).
• Ability to assess financial health, analyse risk and make sound commercial decisions.
• Strong stakeholder management and relationship-building skills.
• Experience managing debt recovery processes and external recovery partners.
• Excellent communication and collaboration skills.
• Ability to interpret management information and use data to support decision-making.
• Strong organisational skills with the ability to balance multiple priorities and deliver results.
• Understanding of regulatory requirements and governance within financial services environments.

Desirable Skills

• Experience working within the insurance or financial services sector.
• Knowledge of insolvency processes, litigation management and debt recovery practices.
• Experience contributing to operational improvement initiatives and process optimisation.
• Experience working with management information, reporting and business planning activities.
• Responsible Artificial Intelligence usage.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options.
• Hybrid working.
• Annual performance related bonus.
• Contributory pension scheme.
• Development days.
• A discount up to 50% on a range of insurance products including car, home and pet.
• Retail discounts.
• Volunteering days.

Our Ways of Working

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Inclusive Support & Accessibility

At Allianz, we are committed to fostering building an inclusive, accessible workplace where everyone can thrive. As a Disability Confident employer, we welcome applications from disabled and neurodivergent candidates and offer tailored adjustments throughout the recruitment process and in the workplace, whether that’s assistive technology, ergonomic equipment, flexible working arrangements, mentoring or coaching. We want to encourage candidates to speak with us about any adjustments they may need. We’re here to support you.
If you have a disability or long‑term health condition and meet the essential criteria, you can choose to be considered through our Offer an Interview Scheme.

Closing date: 10th November 2026

We reserve the right to close the advert early if we reach enough applications.

Join us – Let’s Care for Tomorrow. #LI-Hybrid

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