Installations Coordinator

MM Search; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A logistics company in Scotland is seeking an Installations Coordinator to contribute to order fulfillment logistics. This entry-level role involves liaising with the Customer Service Manager, coordinating deliveries, and ensuring customer satisfaction. Ideal candidates will have GCSEs in Mathematics and English, strong IT skills, and an ability to communicate effectively. Full-time position based in Glasgow, offering opportunities for professional growth.

Qualifications

• Evident experience in an administration role, preferably in scheduling/resource planning.
• Confidence to use initiative and demonstrate effective decision making.

Responsibilities

• Check Installation Diary and confirm customer availability.
• Coordinate administration requirements with logistics providers.
• Respond to product quality and installation issues proactively.

Skills

Communication

Problem solving

Customer care

IT skills

Education

GCSEs in Mathematics and English

Tools

Microsoft Office Suite

SAGE ERP

Job description

Overview

Job Title: Installations Coordinator

Company: Alpha Marketing Scotland Ltd.

Based: Glasgow

Reporting: Customer Service Manager

Main Purpose: To effectively contribute to all aspects of logistics for our Scotland division and oversee the cycle of order fulfilment. This will include liaising with the Customer Service Manager to ensure timely and effective customer deliveries and installations. This role will include extensive interaction with suppliers and staff who should be dealt with in a professional manner at all times.

Key Tasks

• Check Installation Diary for scheduled dates, ensuring that customers are contacted in a timely manner to confirm timing and customer availability on the day of delivery/installation
• Booking in of product into warehouse/site, allocating products to relevant client orders and printing delivery notes
• Coordinate administration requirements of project delivery with external logistics providers, for example, the provision and sign-off of delivery notes
• Liase with the purchasing department to ensure deliveries are on schedule from suppliers
• Coordinate prompt and proactive responses to product quality and installation issues.

Key Skills and Experience

• Qualifications – GCSEs to include Mathematics and English (or equivalent)
• Evident experience in an administration role. Preference will be given to candidates with experience in a scheduling/resource planning role.
• Strong IT skills with experience in Microsoft Office suite (Excel essential) and the routine use of the business ERP SAGE system
• Full and valid Driving Licence
• Ability to communicate effectively, both written and orally.
• Confidence to use initiative and demonstrate problem solving capability as well as effective decision making
• Able to prioritise.
• Flexibility to meet the needs of project delivery
• Present excellent customer care with a professional attitude and telephone manner.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative and Customer Service

Industries

• Interior Design and Office Furniture and Fixtures Manufacturing