Installation Team Lead

ZipRecruiter; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated Installation Team Lead to manage installation operations of bulky items. In this role, you will train and oversee a team of installers, ensuring high-quality installations and customer satisfaction. Your leadership will be key in aligning installation schedules with deliveries and resolving customer queries. This position offers a hands-on opportunity to make a significant impact in the logistics sector, promoting efficiency and service excellence. If you have a passion for leadership and customer service, this role is perfect for you.

Qualifications

• Experience in furniture/appliance installation or a similar field.
• Strong leadership experience in managing teams.

Responsibilities

• Train and manage a team of installers for bulky items.
• Oversee installation operations and ensure timely completion.

Skills

Furniture/Appliance Installation

Leadership

Organizational Skills

Problem-Solving Skills

Customer Service

Communication Skills

Job description

Job Description

JD Logistics is a global provider of technology-driven supply chain and logistics services. Established as a dedicated business group of JD.com in April 2017, JD Logistics serves a wide range of businesses and individual consumers, reaching nearly every corner of China. Continuously expanding its global network, JD Logistics is committed to enhancing global supply chain efficiency and sustainability through cutting-edge technology.

About the Role

As an Installation Team Lead, you will be responsible for managing the installation operations of bulky items and training installers. You will ensure high-quality installations, coordinate the team, and maintain customer satisfaction.

Your Responsibilities

• Train and manage a team of installers for bulky items.
• Oversee installation operations and ensure timely completion of tasks.
• Maintain high service quality and customer satisfaction.
• Work closely with the operations team to align installation schedules with deliveries.
• Handle customer queries and resolve installation-related issues.
• Monitor performance and implement improvements in the installation process.

Required Skills & Qualifications

• Experience in furniture/appliance installation or similar field.
• Leadership experience in managing teams.
• Strong organizational and problem-solving skills.
• Ability to train and develop team members.
• Excellent customer service and communication skills.
• Hands-on approach and ability to handle physical tasks when needed.