Installation Team Lead

JR United Kingdom; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

An established industry player is seeking an Installation Team Lead to oversee installation operations for bulky items. In this dynamic role, you will manage and train a team of installers, ensuring high-quality service and customer satisfaction. You will coordinate installation schedules, handle customer inquiries, and implement improvements in the installation process. This is a fantastic opportunity to lead a dedicated team and make a significant impact in the logistics sector. If you have a passion for leadership and customer service, this role is perfect for you!

Qualifications

• Experience in managing teams and installations in a related field.
• Strong organizational skills and a customer-focused mindset.

Responsibilities

• Train and manage a team of installers for bulky items.
• Ensure timely completion of installation tasks and high service quality.
• Handle customer queries and resolve issues related to installations.

Skills

Furniture/Appliance Installation Experience

Leadership Experience

Organizational Skills

Problem-Solving Skills

Customer Service Skills

Communication Skills

Team Development Skills

Hands-On Approach

Job description

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JD Logistics is a global provider of technology-driven supply chain and logistics services. Established as a dedicated business group of JD.com in April 2017, JD Logistics serves a wide range of businesses and individual consumers, reaching nearly every corner of China. Continuously expanding its global network, JD Logistics is committed to enhancing global supply chain efficiency and sustainability through cutting-edge technology.

About the Role

As an Installation Team Lead, you will be responsible for managing the installation operations of bulky items and training installers. You will ensure high-quality installations, coordinate the team, and maintain customer satisfaction.

Your Responsibilities

• Train and manage a team of installers for bulky items.
• Oversee installation operations and ensure timely completion of tasks.
• Maintain high service quality and customer satisfaction.
• Work closely with the operations team to align installation schedules with deliveries.
• Handle customer queries and resolve installation-related issues.
• Monitor performance and implement improvements in the installation process.

Required Skills & Qualifications

• Experience in furniture/appliance installation or similar field.
• Leadership experience in managing teams.
• Strong organizational and problem-solving skills.
• Ability to train and develop team members.
• Excellent customer service and communication skills.
• Hands-on approach and ability to handle physical tasks when needed.