Installation Scheduler

Zuno; Leeds; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Private medical cover with Aviva*

4 x salary Death in Service cover with

Enhanced family friendly leave

Salary sacrifice pension matched up to

Job summary

Zuno is seeking an Installation Planner to support rapid growth. You will help engineers manage their diaries, coordinate with customers, and resolve scheduling issues as they arise.

The role demands clear communication and proactive planning across multiple teams in a fast-paced environment. Ideal candidates are customer-focused, highly organised, and comfortable working remotely to support engineers and customers globally.

Qualifications

• Excellent customer service and communication skills.
• Proficient with Microsoft Office and Google Workspace.
• Well organised and able to work under pressure.
• Ability to manage engineers' diaries and workload.
• Strong relationship-building with teams.

Responsibilities

• Remotely assist engineers with diary management and workload.
• Communicate solutions and reassurance to engineers and customers.
• Monitor and resolve planning issues.
• Build cross-team relationships within the company.
• Be reactive, engaged and forward thinking.

Skills

Customer service

Communication

Organised

Work under pressure

Teamwork

Diary management

Tools

Microsoft Office

Google Workspace

Job description

Installation Planner

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

What you’ll do

We are looking for a driven, dedicated and passionate Installation Planner to join our fast-growing team who would like to be part of the team making Zuno an international household name. As an Installation Planner, you will play a fundamental part in supporting our growth and ambition by engaging with our engineers and customers and assisting in any scheduling issues which may arise.

You will also be required to:

• Remotely assist engineers with their diary management and workload
• Communicate clearly with engineers and customers offering solutions, recommendations and reassurance.
• Monitor and action any planning issues that may arise.
• Build relationships with different teams within the company.
• Be reactive, engaged and forward thinking.

Who you are:

• Have excellent customer service skills.
• Excellent communication skills both verbal and written
• Computer Literate (the role will require you to use a range of Microsoft/Google software)
• Ability to work well under pressure.
• Clear and effective communication skills
• Well organised and friendly
• Confident personality

Who excels in this role?

Zuno Installation Planners are typically:

• Driven, hardworking and proactive individuals, who thrive in team environments.
• Eager to learn and innovated.
• Confident in their natural ability to establish strong relationships with customers and engineers.

Benefits

• 30 days annual leave + bank holidays
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Enhanced family friendly leave
• Salary sacrifice pension matched up to 6%
• Free tea, coffee, fruit and breakfast
• Modern offices
• Social events
• Ongoing training and development opportunities

*After probationary period