Installation planner

Zuno; Leeds; On-site; GBP 28,000 - 42,000; Full time

Job summary

Zuno in Leeds is seeking an Installation Planner to coordinate end-to-end scheduling of home energy solution installations. You will match jobs with engineers based on skillset, location, and availability, and ensure all bookings are accurate in the platform.

This on-site role requires strong planning, good communication with engineers, customers, and brand partners, and a proactive approach to resolving scheduling conflicts and minimizing downtime.

Qualifications

• Strong planning, scheduling and coordination skills.
• Experience with field operations, logistics, or workforce management systems.
• Excellent communication and interpersonal skills for collaborating with engineers, customers, and internal teams.
• Attention to detail and accuracy in data entry and using digital tools.
• Comfort with learning new systems and dashboards.

Responsibilities

• Coordinate end-to-end scheduling of home energy solution installations.
• Match jobs with engineers according to skillset, location and availability.
• Review incoming installation requests and confirm details with customers.
• Maintain booking and calendar data in the platform.
• Collaborate with engineers, customer support and brand partners to resolve scheduling conflicts.
• Monitor job progress and update stakeholders.
• Contribute to continuous improvement of planning processes and service efficiency.

Skills

Planning & scheduling

Field operations experience

Communication skills

Attention to detail

Tech literacy

Problem solving

Customer focus

Energy/HVAC exposure

Education in operations/logistics

Education

Operations or logistics education

Tools

CRM software

Job description

Company Description

Zuno is a global platform that connects brands and engineers to power heating, cooling, and energy solution installations in homes. As the UK's first fully integrated platform for energy-efficient upgrades, Zuno brings product, service, and fulfillment together in one seamless system. The platform enables brands to quickly launch home installation services while giving registered engineers an all-in-one solution to find local jobs that match their skills. Covering boilers, air conditioning, solar panels, battery storage, heat pumps, and EV chargers, Zuno supports smarter homes, skilled jobs, and the UK's transition to energy-efficient living. Team members join a fast-growing environment focused on innovation and practical impact in the clean energy sector.

Role Description

The Installation Planner role at Zuno is a full-time, on-site position based in Leeds. The Installation Planner will coordinate end-to-end scheduling of home energy solution installations, matching jobs with appropriate engineers according to skillset, location, and availability. Day-to-day responsibilities include reviewing incoming installation requests, confirming details with customers, maintaining accurate booking and calendar data in the platform, and ensuring all necessary products and services are aligned for each job. The role involves close collaboration with engineers, customer support, and brand partners to resolve scheduling conflicts, optimize routes, and minimize downtime. The Installation Planner will also monitor job progress, update stakeholders, and contribute to continuous improvement of planning processes and service efficiency.

Qualifications

• Strong planning, scheduling, and coordination skills, with proven ability to manage multiple installations and timelines.
• Experience working with field operations, logistics, or workforce management systems, ideally in energy, HVAC, or home services.
• Excellent communication and interpersonal skills for collaborating with engineers, customers, and internal teams.
• Solid attention to detail and accuracy in data entry, documentation, and use of digital tools or CRM platforms.
• Comfort with using technology platforms and dashboards; ability to learn new systems quickly.
• Problem-solving mindset, able to handle last-minute changes, prioritize tasks, and make sound decisions under time pressure.
• Customer-focused approach, committed to delivering reliable and timely service experiences.
• Experience in energy-efficient solutions, HVAC, or related sectors is beneficial but not mandatory.
• Relevant education or training in operations, logistics, administration, or a similar field is preferred.