Installation Operation

JD.com; Luton; On-site; GBP 42,000 - 54,000; Full time

Job summary

JD.com, Inc. is seeking an Installation Operation Specialist to manage electrical and EV installation services across the UK. You will set installation standards, audit work, and provide technical guidance to installers while ensuring compliance with safety regulations.

You will develop SOPs, train teams, and help scale operations from Luton to additional UK locations, coordinating with operations, quality, and HR teams to improve performance.

Qualifications

• Strong hands-on electrical installation experience in domestic/commercial settings.
• Experience conducting installation audits and quality inspections.
• Ability to lead, train and onboard installation teams.

Responsibilities

• Lead day-to-day operational and technical management of electrical and EV installation services.
• Ensure all installations meet UK electrical regulations and safety standards.
• Audit completed and ongoing installations to maintain high workmanship and service levels.
• Provide technical guidance and remedial support for complex issues.
• Develop installation SOPs, quality standards, and compliance processes.
• Support recruitment, assessment and onboarding of installers.
• Deliver training and competency assessments for teams.
• Monitor installer performance, quality, and customer service levels.
• Assist expansion of operations from Luton to other UK locations.

Skills

Electrical installation

Audits & quality inspections

Troubleshooting

Installer supervision

Training & onboarding

Education

Level 3 NVQ in Electrical Installation

AM2 qualification

EV Charger Installation qualification(s)

Job description

Who We AreAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.About The TeamYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Job SummaryThe Installation Operation Specialist at JD.com, Inc. is responsible for the efficient and accurate setup, configuration, and maintenance of various equipment and systems to support our logistics and operational infrastructure.This is a key operational role within a growing installation business. The successful candidate will be responsible for ensuring high-quality installation standards, technical compliance and service delivery, while supporting the development of our installer network and operational processes.Initially, the role will have a strong focus on establishing installation standards, auditing, technical support, training and operational capability. As the operation grows, the role will oversee expanding installation teams across multiple UK locations.Key ResponsibilitiesLead the day-to-day operational and technical management of Electrical and EV installation services.Ensure all installation work meets relevant UK electrical regulations, safety requirements and internal quality standards.Audit completed and ongoing installations to maintain high standards of workmanship and customer service.Provide technical guidance and remedial support for complex installation issues.Develop installation SOPs, quality standards, technical guidance and compliance processes.Support the recruitment, assessment and onboarding of qualified electrical and EV installers.Deliver or coordinate technical training and competency assessments for installation teams.Monitor installer performance, installation quality, compliance and customer service levels.Support the development of the EV charging installation operation, including relevant OZEV and MCS requirements.Work closely with Operations, Quality, Customer Service and HR teams to continuously improve installation performance.Support the expansion of installation operations from Luton into Manchester, Croydon, Bristol and other UK locations.Essential RequirementsLevel 3 NVQ qualification in Electrical Installation or equivalent.Valid ECS Gold Card.AM2 qualification.Relevant EV Charger Installation qualification(s).Strong practical experience in domestic and/or commercial electrical installation.Strong understanding of UK electrical regulations and safe working practices.Previous experience supervising, managing or technically supporting electrical installers.Experience conducting installation audits, quality inspections and remedial works.Strong troubleshooting and technical problem-solving skills.Full UK driving licence and willingness to travel when required.Desirable RequirementsGood understanding of OZEV requirements and approved EV charging schemes.Knowledge or practical experience of MCS standards and certification requirements.Previous experience within home installation, last-mile installation, EV charging or field-service operations.Experience developing or delivering installer training.Experience supporting recruitment or technical interviews for installation engineers.Experience building or scaling a new installation operation would be advantageous.What We Are Looking ForWe are looking for someone who combines strong hands-on technical knowledge with operational leadership. The successful candidate should be comfortable establishing processes in a start-up environment, maintaining high installation standards and developing teams as the business grows.At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.