Senior Installation Engineer

JD.com Inc.; West Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

JD.COM is seeking a Senior Installation Engineer in West Midlands to oversee high-spec installations including smart home integration and EV charging points.

This role requires leading a team, providing technical mentorship, and ensuring compliance with regulations. The ideal candidate will be a fully qualified electrician with a clean UK driving license and proven domestic electrical work experience.

The position offers competitive salary and supportive culture.

Qualifications

• Fully qualified Electrician with relevant certifications.
• Up-to-date 18th Edition (BS 7671) qualification is essential.
• Proven track record in domestic electrical work and appliance installation.

Responsibilities

• Execute and sign off on complex electrical installations.
• Provide expert-level product demonstrations for clients.
• Mentor junior installers and apprentices on-site.
• Perform spot checks and audits on installations.

Skills

Leadership ability

Technical installation skills

Customer service skills

Electrical compliance knowledge

Education

Fully qualified Electrician (e.g., NVQ Level 3, City & Guilds 2365)

Job description

Senior Installation Engineers

You will be a Senior Engineer responsible for being the bridge between complex electrical requirements and seamless customer delivery. You will manage high‑specification installations, which may include smart home integration, EV charging points, and premium integrated appliances. All while ensuring our work complies with the latest regulations.

You will also lead, develop and mentor junior team members, and depot managers ensuring best practice, quality and regulations are followed.

Key Responsibilities

• Lead Electrical Installations: Execute and sign off on complex electrical connections and installations in domestic environments.
• Customer Excellence: Provide expert‑level product demonstrations, turning a technical installation into a premium experience for the client.
• Technical Mentorship: Act as a dedicated mentor to junior installers and apprentices, conducting on‑site coaching and mentoring to elevate the team’s technical skills.
• Quality Assurance: Perform spot checks and audits on installations to ensure they meet both 18th Edition standards and our own rigorous internal benchmarks.
• Compliance: Maintain accurate certification records and ensure all health and safety protocols are strictly followed by the crew.

About You

• Qualifications: Fully qualified Electrician (e.g., NVQ Level 3, City & Guilds 2365, or equivalent).
• Regulations: Up‑to‑date 18th Edition (BS 7671) qualification is essential.
• Experience: Proven track record in domestic electrical work and appliance installation.
• Leadership Mindset: A natural ability to teach others and a passion for developing the next generation of engineers.
• Licensing: A clean UK driving license (experience with 3.5t vehicles is a plus).

This role will involve regular travel to depots and customers’ homes.

Compensation and Benefits

Competitive salary, great locations, and a supportive, people‑first culture.

Equal Opportunity Statement

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.