Installation Manager

Sureserve Group; Liverpool; On-site; GBP 41,000 - 56,000; Full time

Benefits offered by this job

Company vehicle and fuel card supplied

Uniform, PPE & mobile device supplied

Contributory pension scheme

Life assurance

Enhanced family leave policies

Sureserve Benefits Hub discounts

Virtual GP service

Employee Assistance Programme (EAP)

Bike2Work Scheme

EV Car Scheme

Employee engagement events

Job summary

Sureserve Group in Liverpool is seeking an experienced leader to drive domestic gas installation programmes, including boiler replacements and heating upgrades. You’ll ensure timely, on-budget delivery with full regulatory compliance and quality standards.

You will manage contractors, oversee operations, and motivate a team of engineers to deliver high customer service and continuous improvement across projects.

Qualifications

• Must have CCN1, CENWAT, HTR1, CKR1 (essential).
• Full UK driving licence (essential).
• Experience managing gas installation programmes in social housing/local authority/regulatory environments (essential).
• Strong knowledge of gas safety legislation, compliance and best practice.
• Experience managing contractors and budgets.
• Ability to interpret technical specifications and drawings.
• Excellent organisational, communication and stakeholder management skills.
• Strong problem-solving skills and ability to manage competing priorities.

Responsibilities

• Oversee day-to-day management of installation programmes with contractors, ops teams and residents.
• Monitor compliance, contractor performance and ensure first-class service.
• Lead a team of installation engineers, supervisors and contractors with clear direction and coaching.
• Use performance data to continuously improve service delivery while maintaining compliance.

Skills

Leadership

Stakeholder management

Contractor management

Problem-solving

Project coordination

Job description

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and, in the future.

Salary: £48,175 per annum

Location: Liverpool (L7 9NJ)

Contract Type: Permanent

Working Hours: 40

Working pattern: Monday to Friday (0800-1700)

Holiday entitlement: 20 + Bank Holidays (increases with service)

About the role

Lead the delivery of domestic gas installation programmes, including boiler replacements, heating system upgrades, and planned investment works. You'll be responsible for ensuring projects are delivered safely, on time, within budget, and in full compliance with industry regulations and quality standards.

What you’ll be doing

• Work closely with contractors, operational teams, and residents, oversee the day-to-day management of installation programmes, driving high performance, excellent customer service, and continuous improvement
• Play a key role in monitoring compliance, managing contractor performance, and ensuring residents receive a first-class service throughout every project
• Lead a team of installation engineers, supervisors, and contractors, you'll provide clear direction, coaching, and support to drive performance and foster a culture of accountability, safety, and customer focus

A significant part of the role will involve managing contractor relationships, monitoring performance, and identifying opportunities to improve quality, efficiency, and value for money. You'll use performance data and operational insight to continuously enhance service delivery while ensuring compliance remains at the forefront of everything you do.

The postholder will have proven experience managing gas installation programmes within social housing, local authority, or another regulated environment, coupled with a strong track record of leading teams and delivering results. You'll be a confident communicator with the ability to motivate others, manage competing priorities, and build strong relationships with both internal and external stakeholders.

What we’re looking for

• Valid domestic and/or commercial gas qualifications. As a minimum, successful candidates must have the following: CCN1, CENWAT, HTR1, CKR1 (essential)
• Full UK driving licence (essential)
• Proven experience managing gas installation programmes within social housing, local authority, or a regulated housing environment (essential)
• Strong knowledge of gas safety legislation, compliance, and best practice
• Experience managing contractors and budgets
• Ability to interpret technical specifications and drawings
• Excellent organisational, communication, and stakeholder management skills
• Strong problem-solving skills and the ability to manage competing priorities

Why Join Us

You’ll be part of a supportive team that values expertise, reliability and great customer service. We offer a positive working environment, opportunities for development and the chance to make a meaningful impact, in the communities we serve.

Benefits

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Company vehicle and fuel card supplied
• Uniform, PPE & mobile device supplied
• Contributory pension scheme
• Life assurance
• *Enhanced maternity, paternity, adoption leave and other family friendly policies
• Sureserve Benefits Hub, accessing over 1000 retail discounts
• Virtual GP service, available for employees and immediate family
• Employee Assistance Programme (EAP)
• *Bike2Work Scheme
• *EV Car Scheme
• Employee engagement events and Employee Voice programmes
• Strong opportunities for career growth and development

*Terms/qualifying criteria applies

Equal Opportunities

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable Adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Pre-employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.