Installation Coordinator

JLA Limited; Ripponden; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Life assurance

Company pension scheme

Free onsite gym

Counselling support (up to 8 sessions)

Flexible working options

25 days annual leave + bank holidays

Refer a Friend bonus up to £1,000

Staff benefits hub discounts

Cycle-to-work scheme

Office parking

Eye care vouchers

Job summary

JLA Limited is seeking a role focused on coordinating installation projects and managing an order book. You will liaise with customers, installers, and internal teams to ensure updates, delivery dates, and progress are clearly communicated and tracked.

The role emphasizes strong customer service, organisation, and collaboration with stakeholders to deliver hassle-free installations and maintain service excellence.

Qualifications

• Good communication and customer service skills.
• Strong organisational skills.
• Proficient level of computer skills.
• Good knowledge of the English language, both written and verbal.
• Experience working with stakeholders.

Responsibilities

• Manage an order book with accurate notes and delivery dates.
• Keep customers updated with install progress.
• Conduct order book reviews with key stakeholders.
• Resolve queries to move installs forward.
• Take calls from customers with installations queries.
• Liaise with installers and subcontractors to arrange installs.

Skills

Communication skills

Customer service

Organization

English proficiency

Stakeholder management

Job description

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges.We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

You will be responsible for ensuring the installation of new equipment runs smoothly for the customer. Day to day, you’ll be managing an order book, speaking to customers with updates, conducting order book reviews with your sales team, speaking to installers and planning future installs. Importantly, your order book will be up kept up to date with progress notes and install dates to enable the business to accurately forecast the delivery pipeline.

We want all of our customers to have a hassle free installation experience and for JLA to take care of it.

Key tasks

• Managing an order book on a day to day basis with accurate notes and delivery dates
• Keeping customers updated with progress of an install
• Conducting order book reviews with key stakeholders
• Resolving queries to move installs forward in a timely manner for the customer
• Taking calls from customers with installations queries
• Liaising with installers and subcontractors to arrange install

Criteria

Essential

(attributes required for candidate to be considered)

Desirable

(attributes can be trained or developed)

Knowledge and Skills

(what you know and what you can do)

• Good communication and customer service skills
• Strong organisational skills
• Proficient level of computer skills
• Good knowledge of the English language, both written and verbal
• Experience working with stakeholders

Experience

(what you have done)

• Experience of adapting quickly to meet the needs of stakeholders

(the way you think and act)

• Strong desire to succeed
• Resourceful, with the ability to work independently
• Experience of working in a target-based role