Installation Co-ordinator/Admin

Routes To Work South; East Kilbride; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

Routes To Work South in East Kilbride is seeking an Installation Co-ordinator/Admin to support depot operations with a full range of administrative duties and streamlined processes.

You will manage installations from booking to completion, coordinate installers and suppliers, process pay, raise purchase orders, and maintain accurate records in JDE and other systems, ensuring timely updates and customer satisfaction.

Qualifications

• GCSE level C or above in Maths and English.
• Numerical aptitude, written and verbal communication skills.
• IT literate incl. Word, Excel, Access and Power Point.
• Previous general administration experience.
• Experience in a customer service environment.

Responsibilities

• Manage all installations from booking through to completion using workflow pipeline reports.
• Ensure the Installation Planner is kept up to date with bookings and completed installations and reconcile the installation return.
• Complete installer packs ready for issue.
• Coordinate installers and allied trades to achieve Installation Planner targets.
• Order and arrange delivery of materials from suppliers as required.
• Raise purchase orders & reconcile invoices.
• Prepare banking of cash and cheque deposits, staged & final payments and input on JDE.
• Check sat notes are correct and processed timely.
• Ensure all manual and electronic systems (including JDE) records are kept up to date.
• Process installer pay: reconcile installations, input and transfer to Head Office and provide weekly pay summaries.
• Administer fuel receipts and vehicle bonds.
• Monitor and action release of guarantee.
• Handle customer enquiries including courtesy calls and updates to Head Office systems.
• Qualify customer appointments for service calls and update records.
• Prepare quotations for insurance & warranty work and administer sundry sales system.
• Process handover sheets and health and safety forms.
• Process jobs for manufacture.
• Ensure debt jobs and outstanding works are booked timely.
• Liaise with manufacturing and third parties to chase missed deliveries.

Skills

GCSE Maths

GCSE English

Numerical aptitude

Written communication

Verbal communication

IT literacy

Word

Excel

Access

PowerPoint

Customer service experience

General administration

Education

GCSE Maths & English

Tools

Word

Excel

Access

PowerPoint

JDE

Job description

Job Specifics

• Reference No: CD469
• Location: East Kilbride
• Hours: Full Time
• Salary: D.O.E
• Closing Date: Friday 16th October 2026
• Why you should apply for this role: Strong company reputation

Job Overview

Installation Co-ordinator/Admin required to support the operational administrative needs of the Depot by undertaking a full range of administrative duties and ensuring efficient administrative processes are maintained in accordance with Company procedures and any relevant work instructions.

Key Tasks

• Manage all installations from the point of booking through to completion using workflow pipeline reports.
• Ensure the Installation Planner is kept up to date with booked appointments and completed installations and reconcile the installation return.
• Complete installer packs ready for issue.
• Co-ordinate installers and allied trades as required to achieve Installation Planner targets
• Order and arrange delivery of materials from suppliers as required.
• Raise purchase orders & reconcile invoices.
• Prepare the banking of cash and cheque deposits, staged & final payments and input on JDE (computer system).
• Check that sat notes are correct and processed in a timely manner
• Ensure all manual and electronic systems (including JDE) records are kept up to date.
• Complete all stages of processing installers pay as follows: reconcile installations for correct installer’s pay, input and transfer installer’s pay to Head Office and provide installers with weekly pay summary sheets
• Administer fuel receipts and vehicle bonds
• Monitor and action the release of guarantee.
• Deal with customer enquiries as required including customer courtesy calls, responding to customer queries & issues, Head Office issues and I & S calls ensuring management & the relevant system is updated where appropriate
• To qualify customer appointments for service calls, complete the relevant paperwork and update the records/system as required.
• Prepare quotations for insurance & warranty work & administer the sundry sales system.
• Process handover sheets, including forms relating to health and safety.
• Process jobs for manufacture.
• Ensure debt jobs and any outstanding works are booked in a timely manner.
• Leasing with manufacturing and third parties to chase products that have been missed from the deliveries.

Employer Expectations Skills/Knowledge/Experience

• Educated to GCSE level C or above in Math’s and English
• Numerical aptitude
• Written and verbal communication skills
• IT literate inc. Word, Excel, Access and Power Point
• Previous general administration
• Experience in a customer service environment.