Installation Administration Assistant

TipTopJob; York; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a proactive Installation Administration Assistant to join their dynamic team in York. This role offers a fantastic opportunity to gain hands-on experience while undertaking a Level 3 Business Administrator course. You will be the key point of contact for customers, ensuring they are informed and satisfied with their projects. Your responsibilities will include managing communications with builders and subcontractors, producing KPI reports, and enhancing customer relationships. Join this forward-thinking company that values its employees and offers numerous benefits, including personal development programs and a supportive work environment.

Benefits

21 days Holiday + Bank Holidays

Health cash plan

Pension Scheme

Personal development programmes

Free parking

Qualifications

• Good planning and organisational skills for task management.
• Excellent communication skills for building relationships.

Responsibilities

• Engage with customers to keep them informed about project progress.
• Coordinate with stakeholders to resolve queries and manage communications.

Skills

Organisational Skills

Communication Skills

Problem-Solving

Customer Service

Education

Level 3 Business Administrator Course

Job description

Installation Administration Assistant
Orion Windows
York
Competitive Salary + Benefits
Full time- Mon-Fri

Benefits:
21 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Personal development programmes through courses and training | Free parking

About us:
Orion Windows, part of the A£60m+ turnover Conservatory Outlet Group, is the leading installer of conservatories, orangeries, double glazing windows, living spaces, and doors with our brands based in Yorkshire, Nottingham, and Derbyshire. At Orion Windows, our focus is to deliver exceptional service to our customers. This is a great opportunity to work within a high-profile, fast-moving, and forward-thinking group.

Our employees are the heart of the business, and we invest in good people, offering career development and training opportunities. At Conservatory Outlet, we make the best products, offer the best service, and work with the best people. Join us and be a key player in shaping the future growth of our group.

About the Role:
As an Installation Administrator Apprentice based in York, you will be undertaking a Level 3 Business Administrator course as part of your working hours with on-programme support. Alongside this, you will gain experience as a pivotal point of contact for our customers, supporting Installation and Building Managers and engaging directly with customers. Responsibilities include:

1. Engaging with customers to ensure they are fully informed of their project progress.
2. Coordinating with internal and external stakeholders to resolve customer queries.
3. Organisation and management of builders and subcontractors, including handling communications.
4. Developing and maintaining excellent relationships to enhance customer satisfaction.
5. Producing timely and accurate KPI reports and managing office administration tasks.
6. Keeping up to date with product knowledge and complying with industry guidelines.
7. Ensuring all customer interactions are handled efficiently and effectively.

What we are looking for:

1. You may have knowledge of the home improvement and building industry, but it's not essential as we provide full training.
2. Showcase good planning and organisational skills, allowing you to manage tasks efficiently.
3. You're a problem-solver with excellent communication skills, capable of building great relationships both internally and externally.
4. A proactive, motivated individual, you're ready to embrace challenges and are keen to develop further.

INDLS