Inspirational Customer Service Team Leader & Coach

Iberdrola; Prenton; Remote; GBP 41,000 - 50,000; Full time

Benefits offered by this job

36 days annual leave

Holiday Purchase

Share Schemes

Payroll Giving

Charity Matched Funding

Technology Vouchers

Electric Vehicle Schemes

Cycle to Work Scheme

Public Transport Season Ticket Loans

Private Medical Insurance

Life Assurance (4x salary)

Financial wellbeing support

Shopping, leisure and gym discounts

Job summary

SP Energy Networks in Prenton, UK is seeking an inspirational Customer Service Team Leader to guide a high-performing team in a fast-paced environment. The role focuses on coaching, development, and delivering exceptional customer outcomes.

The position involves leading and developing the team, leveraging data and feedback to drive improvements, and working with stakeholders to resolve issues while upholding company policies and service standards.

Qualifications

• Experience leading teams within a customer service, contact centre or operational environment.
• Strong coaching mindset and a passion for developing people.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead, motivate and develop a team of customer service professionals.
• Use feedback and performance metrics to identify opportunities for improvement.
• Collaborate with stakeholders across the business to resolve issues and ensure compliance.
• Act as escalation point for complex enquiries and complaints.

Skills

Coaching mindset

Team leadership

Stakeholder management

Communication

Data-driven

Decision-making

Problem-solving

Job description

SP Energy Networks in Prenton, UK is seeking an inspirational Customer Service Team Leader to guide a high-performing team in a fast-paced environment. The role focuses on coaching, development, and delivering exceptional customer outcomes.

The position involves leading and developing the team, leveraging data and feedback to drive improvements, and working with stakeholders to resolve issues while upholding company policies and service standards.