Customer Service Team Leader & Coach

ScottishPower; Birkenhead; Presencial; GBP 41.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

36 days annual leave

Pension with generous matching

Private Medical Insurance

Life Assurance (4x salary)

Descripción de la vacante

ScottishPower is seeking an inspirational Customer Service Team Leader in Prenton to lead a high-performing team in a fast-paced customer environment. You will coach, mentor and develop staff, using data and feedback to drive improvements while delivering outstanding customer outcomes.

You'll work with stakeholders across the business to resolve issues, ensure compliance and embed continuous improvement. A strong service mindset and proven leadership in contact centre or service operations are

Formación

• Experience leading teams within a customer service or contact centre.
• Strong coaching mindset with a passion for developing people.
• Excellent communication and relationship-building skills.

Responsabilidades

• Lead, motivate and develop a team of customer service professionals to deliver outstanding outcomes.
• Provide coaching, quality assurance and development conversations.
• Use customer feedback, data and performance metrics to drive improvements and changes across the service.
• Collaborate with stakeholders to resolve customer issues and ensure policy compliance.

Conocimientos

Coaching mindset

Stakeholder management

Decision making

Data-driven

Herramientas

CRM software

Descripción del empleo

ScottishPower is seeking an inspirational Customer Service Team Leader in Prenton to lead a high-performing team in a fast-paced customer environment. You will coach, mentor and develop staff, using data and feedback to drive improvements while delivering outstanding customer outcomes.

You'll work with stakeholders across the business to resolve issues, ensure compliance and embed continuous improvement. A strong service mindset and proven leadership in contact centre or service operations are