Customer Service Team Leader: Coach & Performance Driver

Iberdrola; Wirral; Sur place; GBP 41 000 - 50 000; Plein temps

Avantages offerts par ce poste

36 days annual leave

Pension scheme with 10% company match

Share Schemes

Private Medical Insurance options

Life Assurance (4x salary)

Financial wellbeing support

Shopping, leisure and gym discounts

Résumé du poste

Iberdrola's SP Energy Networks in Prenton, UK, is seeking an inspirational Customer Service Team Leader to guide a high-performing team in a dynamic customer environment and to drive excellent outcomes for customers and colleagues.

You will coach, mentor and develop your team through regular feedback, use data and customer insight to improve performance, and collaborate with stakeholders to resolve issues and ensure service standards.

Qualifications

• Experience leading customer service teams in fast-paced environments.
• Ability to coach, mentor and develop staff through regular feedback.
• Strong communication and relationship-building skills.
• A data-driven approach to identify and implement improvements.
• Resilience and adaptability to manage competing priorities.

Responsabilités

• Lead, motivate and develop a team of customer service professionals in a fast-paced environment.
• Coach, QA and conduct development conversations to improve performance.
• Use customer feedback, data and metrics to identify improvement opportunities and drive change.
• Collaborate with stakeholders across the business to resolve issues and ensure policy and service standards.

Connaissances

Team leadership

Coaching mindset

Communication skills

Stakeholder management

Decision making

Problem solving

Data-driven approach

Prioritization

Adaptability

Description du poste

Iberdrola's SP Energy Networks in Prenton, UK, is seeking an inspirational Customer Service Team Leader to guide a high-performing team in a dynamic customer environment and to drive excellent outcomes for customers and colleagues.

You will coach, mentor and develop your team through regular feedback, use data and customer insight to improve performance, and collaborate with stakeholders to resolve issues and ensure service standards.