Inspector/Room Attendant

Highgate; Woodbridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premier hospitality management company is seeking a Housekeeping Inspector/Room Attendant to oversee cleaning operations at their Woodbridge location. The role involves maintaining cleanliness standards, supervising staff, and ensuring guest satisfaction. Ideal candidates will possess effective communication skills and a high school diploma, with bilingual abilities preferred.

Qualifications

• Ability to exert up to 50 pounds occasionally and 20 pounds frequently.
• Ability to stand throughout the shift.
• Maintain regular attendance and professional appearance.

Responsibilities

• Clean and maintain guest rooms to ensure a comfortable environment.
• Inspect assigned rooms daily to meet cleanliness standards.
• Supervise Laundry staff and coordinate with Guest Services.

Skills

Bilingual in English and Spanish

Effective verbal and written communication skills

Multitasking and prioritization skills

Attentive and service-oriented demeanor

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to identify and predict market dynamics, driving performance and maximizing asset value. With an executive team comprising some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Corporate offices are located in London, New York, Dallas, and Seattle.

Location

Residence Inn Potomac Mills

14301 Crossing Place, Woodbridge, VA 22192

Overview

The Housekeeping Inspector/Room Attendant oversees the cleaning of guestrooms by the Housekeeping staff. Responsibilities include ensuring rooms meet cleanliness standards and are ready promptly for guest accommodations.

Responsibilities

• Clean and maintain guest rooms, including changing bed linens, replacing towels, sanitizing bathrooms, dusting furniture, vacuuming carpets, and restocking supplies to ensure a clean, comfortable environment.
• Inspect assigned rooms daily to ensure standards and productivity levels are met.
• Report deficiencies to Room Attendants and ensure corrections are made, re-inspecting as necessary.
• Complete and submit daily assignment records to the Housekeeping Office.
• Maintain key control procedures.
• Supervise Laundry staff, if applicable.
• Coordinate with Guest Services regarding room status and handle items in Lost and Found according to standards.
• Carry communication devices to stay in contact with Front Office and Engineering.
• Assign daily duties to Room Attendants and House Attendants.
• Monitor cleanliness of carts, linen closets, and common areas.
• Report progress on out-of-order rooms to the Guest Services Manager.
• Initiate and follow up on repair and maintenance work orders.
• Oversee biannual maintenance and cleaning projects.
• Monitor VIP guests and special requests to ensure guest satisfaction.

Qualifications

• Bilingual in English and Spanish preferred.
• High School diploma or equivalent required.
• Ability to exert up to 50 pounds occasionally and 20 pounds frequently or constantly.
• Ability to stand throughout the shift.
• Effective verbal and written communication skills.
• Ability to listen, understand, and clarify concerns.
• Multitasking and prioritization skills to meet deadlines.
• Attentive, courteous, and service-oriented demeanor with guests and employees.
• Attend all required meetings and training sessions.
• Maintain regular attendance and professional appearance.
• Adhere to hotel standards and regulations for safety and efficiency.
• Identify and implement solutions for productivity issues.
• Handle problems proactively and confidentially.
• Cross-train in other hotel areas as needed.
• Show initiative and anticipate needs.
• Perform additional duties as assigned.
• Maintain a warm and friendly demeanor at all times.