Inspections Delivery Manager

Arcus FM; Redditch; On-site; GBP 28,000 - 47,000; Full time

Benefits offered by this job

Bonus

Pension

Discounts & vouchers

Many more

Job summary

Arcus FM is seeking an experienced Inspections Delivery Manager to lead a nationwide field-based inspection programme. You will manage a dispersed team of Site Inspectors, ensuring safety, compliance and high-quality delivery across the estate portfolio.

You will oversee planning, performance reporting and stakeholder engagement, driving improvements and ensuring targets are met in a dynamic facilities management environment.

Qualifications

• Experience leading field-based operational teams and delivering planned programmes.
• Strong understanding of evidence capture, defect reporting and escalation.
• Excellent planning, scheduling and resource management.

Responsibilities

• Lead day-to-day delivery of the inspection programme across the client estate.
• Manage and motivate Site Inspectors with coaching and performance reviews.
• Develop annual and rolling inspection plans to meet SLAs.
• Monitor performance, productivity and audit outcomes.
• Escalate health & safety, security, asset condition and risks.
• Ensure records and documentation are completed and uploaded on time.
• Manage no-access, incomplete and failed inspections and actions.
• Conduct quality audits and drive continuous improvement.
• Produce weekly/monthly performance reports.
• Build relationships with clients, stakeholders and internal teams.
• Support inspection delivery to ensure programme completion.

Skills

People leadership

Field-based delivery

Programme management

Stakeholder management

Planning & scheduling

IT & reporting

Education

IWFM Level 4

IOSH Managing Safely

NEBOSH General Certificate

Job description

Location: National - Field Based

Salary: Up to £47,000 depending on experience

Benefits: Bonus, pension, discounts & vouchers, and many more

Lead Inspection Excellence Across a High-Profile Estate Portfolio

We're looking for an experienced Inspections Delivery Manager to lead and manage the successful delivery of a comprehensive inspection programme across a large and diverse client estate.

This is an exciting opportunity for a proactive operational leader who thrives in a field-based environment, enjoys managing geographically dispersed teams, and is passionate about delivering high-quality, compliant services. You'll play a critical role in ensuring inspections are completed safely, efficiently, and to the highest evidential standards while driving service performance and continuous improvement.

About the Job

As the Inspections Delivery Manager, you'll take ownership of the planning, coordination and delivery of the annual inspection programme, managing a team of Site Inspectors to ensure performance targets, service levels and compliance requirements are consistently achieved.

Working closely with internal teams, clients and stakeholders, you'll oversee inspection quality, operational risk management, resource planning and reporting, ensuring a first-class service is delivered across the estate portfolio.

Key Responsibilities

• Lead the day-to-day delivery of the inspection programme across the client estate.
• Manage and motivate a team of Site Inspectors, providing coaching, support and performance management.
• Develop and maintain annual and rolling inspection plans, ensuring inspections are completed within agreed timescales and SLAs.
• Monitor service performance, including completion rates, productivity, audit outcomes, defect management and access compliance.
• Act as the escalation point for critical health & safety, security, asset condition and operational risks identified during inspections.
• Ensure all inspection records, evidence and documentation are completed accurately and uploaded within required timescales.
• Manage no-access, incomplete and failed inspections, ensuring appropriate actions, escalations and records are maintained.
• Conduct quality audits and support the continuous improvement of inspection processes, SOPs and operational procedures.
• Produce weekly and monthly performance reports, highlighting risks, trends, service performance and improvement actions.
• Build and maintain strong relationships with clients, stakeholders, customers and internal operational teams.
• Support inspection delivery directly when required to ensure programme completion.

To be successful you will have:

We're looking for a strong people leader with experience managing field-based operational teams and delivering planned programmes within facilities management, property, compliance, estate management or a similar environment.

You'll also have:

• Experience managing inspection, compliance or operational service delivery programmes.
• Strong understanding of evidence capture, defect reporting and operational escalations.
• Excellent planning, scheduling and resource management skills.
• The ability to manage multiple priorities across a complex and geographically dispersed estate.
• Strong analytical skills with experience producing performance reports, action plans and service improvement initiatives.
• Excellent stakeholder management and communication skills, including engagement with senior-level stakeholders.
• A solid understanding of health & safety, security risks, access management and contractor management principles.
• A customer-focused approach with high attention to detail and commitment to quality.
• The ability to remain calm and decisive when managing operational risks and incidents.
• Strong IT and reporting skills.

Qualifications

Essential

• Full UK Driving Licence.
• IWFM Level 4 qualification or equivalent experience.

Desirable

• IOSH Managing Safely, NEBOSH General Certificate or equivalent Health & Safety qualification.

What We're Looking For

The successful candidate will demonstrate:

• A commitment to keeping everyone safe.
• A passion for delivering outstanding customer service.
• Commercial awareness and a strong understanding of performance metrics and contractual obligations.
• The ability to build trusted, respectful relationships.
• A positive and adaptable approach to change.
• A continuous improvement mindset.
• A leadership style that balances accountability with support.
• The ability to empower and develop teams to achieve exceptional results.

Why Join Us?

This is a fantastic opportunity to take ownership of a critical service, lead a high-performing inspection team and make a tangible impact across a major estate portfolio. You'll join a supportive organisation that values safety, operational excellence, continuous improvement and professional development.