Insights Team Manager

NIQ for Retail; Oxford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consumer intelligence company is seeking a Customer Success Manager in Oxford to oversee a team analyzing consumer data within the FMCG sector. The role involves team leadership, client engagement, and generating actionable insights to enhance client relationships. Ideal candidates will have a strong analytical background, leadership experience, and a proactive approach to problem-solving.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee Assistance Program (EAP)

Qualifications

• Experience in leading a team to deliver customer service.
• Commercial savviness in the FMCG industry.
• Strong communication and problem-solving skills.

Responsibilities

• Lead a team of analysts to drive client-focused insights.
• Manage performance metrics and resource allocations.
• Engage with clients to understand their needs.

Skills

Analytical skills

Coaching

Client engagement

Leadership

Education

Bachelor's degree or equivalent

Job description

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Job Description

Customer Success team - Oxford office - hybrid (typically 1-2 days p/w in office)

• Full-time
  
  

Job Description

Customer Success team - Oxford office - hybrid (typically 1-2 days p/w in office)

About This Role

The Insights Team Manager’steam provides detailed analysis, insight and client service across both Consumer Panel and Electronic Point of Sale (EPOS / RMS) data within the FMCG industry.

You will make a difference by leading a team of 5 - 7 Junior and Senior Analysts deliver impactful actionable insights, take the lead on strategic briefs and develop strong senior relationships with our clients so NielsenIQ can bring maximum value to the client partnership.

Responsibilities

• Team leadership: Inspire and lead team to deliver fantastic customer service. Coach, develop and inspire team to elevate insights and drive innovative approaches to client briefs.
• Talent Development: Focus on creating a talent pipeline, supporting your teams’ development, aspirations and careers at NIQ. Use the annual Engage survey as a measure to develop your team’s growth and your leadership. Support new starters in the team via the dedicated onboarding program.
• Performance Management: Set performance metrics for team members and conduct regular evaluations to assess progress and areas for improvement based on business objectives including insight feedback from clients.
• Resource Allocation: Manage project resources effectively, ensuring the team is adequately staffed and equipped to meet project demands. Forward plan on team resourcing in conjunction with the Business Unit Director
• Insight Generation: Deliver Strategic analysis to senior stakeholders by analysing large datasets to identify trends and consumer behaviours. Develop actionable insights and strategic recommendations based on data findings. Develop Thought Leadership strategy and projects for your team in partnership with other NIQ Stakeholders.
• Project Management: Oversee projects from conception to delivery, ensuring timelines and objectives are met.
• Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness in insight generation and Customer Service. Share learnings with other NIQ stakeholders.
• Client Engagement: Collaborate with clients to understand their needs and identify key client business issues. Support team translate them into analytical briefs. Attend Account reviews as required and be an escalation point for any Insight/Customer Service concerns raised by clients and work with other NIQ stakeholders to resolve.
• Stakeholder Management: Develop strong relationships with senior client stakeholders-both virtually and in person- and ensuring their needs are met.
• Cross-Functional Collaboration: Develop strong internal relationships, manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NielsenIQ can offer.
• Best practice sharing: Help everyone to win- proactively share and exchange best practice and industry knowledge across NIQ internal teams to upskill team members.
  
  

Qualifications

• Analytical skills and Insight generation
• Coaching or managerial experience – evidence of delivering through others
• Strong knowledge of FMCG industry either agency or client-side
• High level of commercial savviness
• Extensive knowledge of NielsenIQ products and services or equivalent
• Strong verbal and written communication, interpersonal and presentation skills
• A positive and creative approach to problem solving
• Proactive, ‘Can-do’ attitude
• Oversee project management of multiple insight deliverables, client and team needs
  
  

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  
  

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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  Mid-Senior level

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• Employment type

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  Research, Analyst, and Information Technology

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