Insight Analyst

Iris Recruitment; Widnes; Hybrid; GBP 39,000 - 47,000; Full time

Benefits offered by this job

30 days holiday

Bank holidays

EV salary sacrifice

Hybrid working

Training opportunities

Health plan

Pension scheme

Job summary

Iris Recruitment is seeking an Insight Analyst in Widnes with hybrid working. The role focuses on turning complex customer and operational data into clear, actionable insights that drive decisions and service improvements. You will analyze data, identify trends and root causes, and communicate findings to stakeholders.

The position requires curiosity, confidence, and strong data storytelling. The role includes training periods with office presence, then regular hybrid work, a salary of £38,736

Qualifications

• Experience in analytical, insight or data-focused roles.
• Advanced Excel skills and ability to manipulate large datasets.
• Ability to turn data into clear, actionable insight and present findings.

Responsibilities

• Turn complex customer and operational data into clear insights and actions.
• Identify trends and root causes to influence decisions and service improvements.
• Present findings to stakeholders and challenge assumptions with evidence.

Skills

Analytical thinking

Stakeholder management

SQL basics

Excel proficiency

Data storytelling

Data visualization

Written reporting

Presentation skills

Statistical knowledge

Tools

Power BI

Qlik

Tableau

SQL

Job description

HAL1241481

Insight Analyst
Widnes (Hybrid Working)
£38,736 per annum plus benefits
Permanent, Full Time

Are you an analytical thinker who loves getting underneath the data to understand what’s really happening and why?

We’re looking for an Insight Analyst to join a small, fast-paced team where your work will have real visibility and impact.

This isn’t a role where you’ll simply produce reports and dashboards. You’ll turn complex customer and operational data into clear, meaningful insight, identifying trends, uncovering root causes and helping stakeholders understand what actions they should take as a result.

As part of a small and collaborative team, you’ll sometimes need to wear more than one hat. We’re looking for someone who is naturally curious, confident in their thinking and comfortable constructively challenging assumptions. You'll have the opportunity to work with a broad range of data, develop your insight skills and see your analysis directly influence decisions and service improvements.

This is a hybrid role. You’ll be expected to work from the office quite a bit during your initial training period to help you get fully up to speed. Following your training, you’ll typically attend the office on average twice a week.

What we're looking for

We’re looking for someone with experience in an analytical, insight or similar data-focused role.

You'll ideally have:

• Strong analytical and critical-thinking skills
• Experience within Customer Experience, customer insight or social housing would be beneficial, but it isn't essential.
• Advanced or strong working knowledge of Excel.
• Strong stakeholder management experience.
• Some practical SQL capability.
• Experience using a data visualisation or dashboarding tool such as Power BI, Qlik, Tableau or similar.
• Strong data storytelling skills and the ability to explain the meaning behind the numbers.
• The ability to produce concise, engaging written reports.
• Confidence communicating and presenting findings to different stakeholders.
• A basic understanding of statistical techniques such as correlation and regression.
• The confidence to ask questions, challenge thinking and make evidence-based recommendations.

Most importantly, we want someone who can move beyond "what does the data say?" and confidently answer "why does it matter, and what should we do about it?"

We're more interested in your analytical judgement, curiosity, communication skills and evidence of using insight to influence decisions and improve services than your sector background.

What You’ll Get:

• 30-day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
• Opportunity to buy or sell holidays
• Competitive salary
• Electric Vehicle Salary Sacrifice Scheme
• Flexible and Hybrid working
• Supported training and development opportunities
• Health and Wellbeing Cash Plan
• Competitive Pension Scheme

Advert Close Date: Sunday 25th October
Shortlisting Date: Tuesday 27th October
Interview Date: Tuesday/Wednesday 3rd /4th November

(Formal Interview & Presentation based on pre-interview task which will be an excel based data exercise and presented in the interview)