Insight Analyst

hackajob; Oldbury; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking an Insight Analyst to transform data into actionable insights. This role involves collaborating with various business units to enhance decision-making processes and improve customer management. The successful candidate will utilize advanced analytical methods and tools to support strategic business decisions, ensuring effective marketing and product strategies.

Benefits

25 days annual leave plus bank holidays

Worksave pension scheme with up to 7% employer contribution

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Company-funded life assurance

Diverse learning and development opportunities

Employee Assistance Programme

24/7 remote GP service

Qualifications

• Experience in data/insight analytics, data mining, and statistical techniques.
• Ability to translate complex data into understandable formats.

Responsibilities

• Deliver customer analysis to support business decision-making.
• Utilise data analysis techniques to deliver actionable customer intelligence.
• Identify data quality issues and suggest improvements.

Skills

Analytical

Problem-Solving

Communication

Education

Degree within a STEM subject

Tools

SQL

Python

Databricks

R

Job description

hackajob

is collaborating with The AA to connect them with exceptional tech professionals for this role.

Location:

Oldbury (hybrid working 3 office days per week)

Employment Type:

Permanent, full time

Additional Benefits:

Annual Bonus

Join Our Data & Analytics Team: Transforming Data into Our Superpower!

Are you passionate about data and eager to make a significant impact? The AA is a well-loved brand with a range of driver services much wider than most people realise. We have an enviable set of data assets from breakdown, service, repair, insurance, telematics, digital interactions, car dealers, and driving schools! If that’s not enough, we’re focused on making Data our new Superpower as one of only 4 strategic priorities for the Group. Our growing team is modernising our data infrastructure to a cutting-edge cloud platform and enabling machine learning and GenAI. Join us at an exciting time and be part of a team that is driving meaningful change for our customers, colleagues, and shareholders.

As an Insight Analyst, you’ll be at the forefront of delivering detailed customer and product insights that drive strategic business decisions. Your role will involve using advanced mathematical and analytical methods to solve complex business problems and enhance decision-making processes.

You’ll collaborate closely with various business units to provide a deep understanding of customer behaviour, risk, and value, ultimately contributing to the profitable management of customers through improved acquisition, retention, cost to serve, and effective cross-sell/upsell strategies.

• Deliver customer analysis to support business decision-making and tactical delivery.
• Provide analytical input for developing customer strategy, marketing strategy, and product development.
• Utilise data analysis techniques and tools to deliver actionable customer intelligence efficiently.
• Collaborate with business units to provide a comprehensive understanding of the customer base and quantify commercial opportunities.
• Utilise statistical models to understand customer risk, value, and behaviour, ensuring effective use in marketing campaigns.
• Identify data quality issues and suggest improvements to data structures, while project managing detailed analysis programmes.
• Degree within a STEM subject and/or proven demonstrable equivalent working experience within data/insight analytics, data mining, and statistical techniques.
• Proficient in SQL; knowledge of Python/Databricks/R is desirable. Demonstrable competence in delivering actionable customer intelligence.
• Strong analytical, decision-making, and problem-solving skills.
• Ability to translate complex data and concepts into easy-to-understand formats. Excellent communication and presentation skills, with the ability to engage with management.

Benefits

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

25 days annual leave plus bank holidays + holiday buying scheme

Worksave pension scheme with up to 7% employer contribution

Free AA breakdown membership from Day 1 plus 50% discount for family and friends

Discounts on AA products including car and home insurance

Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays, and more

Company-funded life assurance

Diverse learning and development opportunities to support your career progression

Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the positive impact it has on our culture and customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to succeed, and truly belong.