Forecast and Insight Analyst

Automobile Association; Oldbury; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

Join a forward-thinking company as a Forecast & Insight Analyst, where your analytical skills will drive strategic decisions and enhance operations. In this hybrid role, you'll analyze data, develop forecasting models, and collaborate with various departments to ensure data-driven strategies. With a focus on delivering actionable insights, you'll play a key role in shaping the future of the organization. Enjoy a supportive work environment with diverse learning opportunities and a range of employee benefits that promote your well-being and career progression.

Benefits

25 days annual leave plus bank holidays

Worksave pension scheme with up to 7% employer contribution

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Company funded life assurance

Diverse learning and development opportunities

Employee Assistance Programme

24/7 remote GP service

Qualifications

• Experience with data analysis and forecasting models.
• Strong communication skills to present complex data.

Responsibilities

• Deliver tactical analysis to support business decision-making.
• Conduct rigorous data analysis and create interactive dashboards.

Skills

Data Analysis

SQL

Power BI

Excel

Communication Skills

Attention to Detail

Tools

Microsoft SQL Server

Power BI

Crystal Reports

MS Office

Job description

Job Title: Forecast & Insight Analyst
Location: Oldbury – Hybrid (3 days p/w)
Employment Type: Permanent
Salary: Up to £48,000 (Dependent on Experience)

AA Summary

Assuming The AA is just about roadside help? There’s more to us than meets the eye.

The AA is one of the UK’s most well-known and trusted brands. We provide a range of services to millions of customers, from roadside assistance, financial services to insurance and driving lessons. Our mission is to help keep Britain moving, and we’re looking for dedicated individuals to join our team. Are you ready to join?

This is the job

As a Forecast & Insight Analyst at the AA, you will play a pivotal role in driving our business forward. Your primary responsibility will be to analyse data and generate insights that inform strategic decisions. You will develop and maintain forecasting models, identify trends, and provide actionable recommendations to enhance our operations. Collaborating with various departments, you will ensure that our strategies are data-driven and aligned with our business goals. Your analytical skills and attention to detail will be essential in delivering accurate and meaningful insights that support our growth and success.

What will I be doing?

• Delivering tactical analysis to support enhanced business decision-making and provide accurate forecasts.
• Utilising the most appropriate data analysis techniques and tools to deliver actionable forecasting intelligence efficiently.
• Building and maintaining strong relationships with senior stakeholders across the business to link Customer Operations and Commercial performance.
• Conducting rigorous data analysis, applying analytical methodologies to convert complex data sets into visual, interactive formats such as graphs, charts, and maps for senior and executive stakeholders.
• Using statistical models to understand customer demand and preferred channels.
• Performing analysis to quantify business initiatives, identify tangible benefits of business changes, and highlight improvement opportunities.
• Monitoring workload and efficiency performance at agent, department, and functional levels, as well as budget performance.
• Preparing reports and analysing trends using SQL, Power BI, and MS Office applications for various audiences.
• Contributing to the Data Tower by identifying data quality issues and suggesting improvements to the data structure within the Data Warehouse (DAVE).
• Creating and providing interactive dashboards, deriving actionable insights for both technical and non-technical users.

What do I need?

• Experience with Microsoft SQL Server; knowledge of Power BI and/or Crystal Reports is advantageous.
• Proficiency in Microsoft packages, including Excel, Access, Word, and PowerPoint.
• Ability to work proactively and independently to meet stakeholder needs.
• Strong commercial awareness with the ability to identify opportunities and issues and develop timely solutions.
• Lateral thinking skills to see connections between behaviours and trends in business information, aligned with operational and strategic objectives.
• High accuracy and attention to detail, with an analytical approach and a desire for continuous innovation.
• Ability to work well under pressure and meet deadlines.
• Structured, accurate, and planned approach to tasks.
• Strong communication skills, with the ability to translate complex data and concepts into easy-to-understand formats.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.