Inside Sales Service

Anton Paar TriTec SA; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Anton Paar, a leader in laboratory instrumentation, seeks an Inside Sales & Coordinator-Service at its Luton office. This role focuses on selling service contracts, managing renewals, and supporting the service team, creating a dynamic and growth-oriented work environment. With a supportive structure, you'll have a pathway for progression and engagement in diverse tasks.

Benefits

Annual leave of 25 days plus Bank Holidays

Private Health Insurance

Company pension scheme

Life assurance equivalent to three times your annual salary

Flexible working options

Full training and ongoing support

Social events

Inclusive working culture

Potential for growth

Qualifications

• Experience in an inside sales or coordinator role.
• Strong administration experience required.
• Excellent communication and interpersonal skills necessary.

Responsibilities

• Achieve targets for service contract business through the sales process.
• Manage renewals for existing customer contracts and generate new leads.
• Administer the sales process and manage customer communication.

Skills

Communication

Administration

Self-motivation

Organization

Computer literacy

Tools

MS Office

CRM software

Job description

Anton Paar, one of the world leaders in laboratory instrumentation and services, has a new vacancy for an experienced Inside Sales & Coordinator-Service or ambitious administrator with a desire to grow. Based at the company's Luton headquarters this role will report to the Service Manager and work closely with the service team. The successful candidate will be a part of a small team proactively selling service contracts to our customers and support the coordination of the service team.

Responsibilities:

· Achievement of agreed targets for the service contract business through the inside sales process.

· Management of the renewals for existing customer contracts plus the generation of leads for new contract business.

· Invoice customers on receipt of orders and follow up on payment in the event of delays

· Create Contracts for services sold with new instruments at the point of sale

· Preparing quotations and communicating with existing and potential customers by phone and email to negotiate, sell contracts and secure orders.

· Maximising the contract value through the upselling of additional services and checking account details for additional instruments that could be included

· Generate Service Orders for the contracts sold to allow the Service Engineers to deliver the required activities

· Administering the sales process and managing all customer communication in the CRM
system as per company standards

· Support the in-house service process where required – sending return authorizations,
following up with customers

· Liaise with and support other Anton Paar Ltd departments when necessary

Requirements:

· Previous experience in an inside sales or coordinator role

· Strong administration experience

· Excellent communication and interpersonal skills through all channels.

· Self-motivated, highly organized, enthusiastic, can do attitude, able to work under own initiative

· Good computer literacy. Competent in use of MS Office and CRM software

· Located in the South East with easy access of the St Albans/ Luton office

We offer you:

• Annual leave of 25 days plus Bank Holidays – increasing to 28 days after 1-year service
• Private Health Insurance
• Company pension scheme
• Life assurance equivalent to three times your annual salary.
• Flexible working options.
• Full training and ongoing support to enable you to fulfil your role to the best of your potential
• Social events
• Great environment and a working culture which encourages inclusion and diversity
• Potential for growth within a dynamic company

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