Inside Sales Manager

CO_320 G Adventures Limited (UK); Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Total Rewards Package

Travel perks

Additional days off (birthday)

Vacation time

Enhanced Parental Leave

Employee Recognition Program

Learning and Growth Opportunities

Employee Resource Groups

Job summary

G Adventures is seeking a Manager of Inside Sales to lead and develop a high-performing team focused on achieving revenue and customer service targets. The role drives strategic sales planning, performance management, and cross-functional collaboration to support business growth, with a UK-based office expectation for in-person days.

The role requires extensive sales leadership experience, a strong CRM background, and the ability to foster a positive, performance-driven culture in a dynamic

Qualifications

• Minimum of 5 years of sales and people management experience.
• At least 5 years of contact centre experience.
• Extensive experience in travel sales or a related industry.
• Demonstrated ability to manage and develop high-performing sales teams.
• Strong performance management capabilities, including coaching and conducting performance reviews.
• Proficiency in sales and CRM tools to monitor and analyze sales performance.
• Excellent communication and decision-making skills, with the ability to multitask effectively.

Responsibilities

• Lead, coach, and develop team members to enhance skills, performance, and growth while championing company culture.
• Direct and guide the regional management team to ensure alignment with company goals.
• Organize and facilitate regular team meetings to communicate priorities and updates.
• Oversee recruitment processes and make hiring recommendations.
• Manage performance cycles with evaluations and coaching to address underperformance.
• Identify high-potential employees and develop succession plans.
• Administer team incentive and rewards programs to recognize high performance.
• Ensure Inside Sales team delivers exceptional customer service and sales conversions.
• Collaborate with Marketing, Product, Finance and Customer Operations teams to support campaigns and product launches.
• Plan Workday scheduling and workforce planning to optimize team availability.

Skills

Sales leadership

Team development

Performance management

Communication

Decision making

Travel industry experience

Tools

CRM tools

Job description

About Us

Let's go on an adventure together! Hey there, we're G Adventures. We're one of the world's leading small group travel companies, and we've always believed that travel isn't just about where you go - it's about how it changes you. For the last 35 years, we've set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging - where bringing your authentic self to work every day isn't just accepted, it's downright celebrated. For our office crew - you wanna rock a t-shirt with your dog's face on it? We say go for it. For our Chief Experience Officers - you wanna hit the road and call some of the most epic places on Earth your home office? We love that - and we've got you. Wanna spend your days with people you genuinely like? Us too - and we're pretty sure you'll fit right in, wherever that is. Now about that career of yours - this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we're already way too excited to meet you.

About the Role

The Manager, Inside Sales leads and develops a high-performing sales team to achieve revenue and customer service targets. This role drives strategic sales planning, performance management and cross-functional collaboration to support business growth. The role ensures operational excellence, compliance and continuous team development while fostering a positive and motivated work culture. This role is based out of the UK office , where a set number of days is required in office as determined by the region.

Key Duties & Responsibilities

• People Management and Leadership Lead, coach, and develop team members to enhance skills, performance, and professional growth, while championing company culture, engagement, and core values.
• Direct and guide the regional management team to ensure alignment with company goals and objectives.
• Organize and facilitate regular team meetings to communicate priorities, share updates, and encourage collaboration.
• Oversee recruitment processes, reviewing application assessments and making hiring recommendations.
• Manage performance cycles, including regular evaluations, corrective actions, and coaching to address underperformance.
• Identify high-potential employees and develop succession plans to ensure leadership continuity within the sales team.
• Administer team incentive and rewards programs to recognize and motivate high performance.
• Take accountability for the Inside Sales team's ability to deliver exceptional customer service, achieve sales conversions, and promote ancillary products (e.g., Air, Insurance).
• Actively participate as a dependable member of the Inside Sales Global Management Team, fostering teamwork, building relationships, and supporting business improvement initiatives.
• Strategic Planning and Performance Management Develop and implement sales strategies aligned with company goals to drive revenue growth and market share expansion.
• Lead forecasting and budgeting processes for the Inside Sales team, ensuring targets are realistic and aligned with business objectives.
• Analyze sales performance data and market trends to identify opportunities for improvement and areas of risk.
• Leverage CRM and analytics tools to monitor pipeline health, KPIs, and conversion rates, providing actionable insights to leadership.
• Cross-functional Collaboration and Communication Collaborate effectively with regional management and cross-functional teams to ensure alignment on operational goals.
• Facilitate communication between the Inside Sales team and other departments to streamline processes and resolve operational issues.
• Partner with Marketing, Product, Finance and Customer Operations teams to support campaigns, product launches, and enhance customer experience.
• Operations and Planning Manage Workday scheduling and workforce planning to optimize team availability and productivity.
• Plan strategically for future team needs and growth to support evolving business demands.
• Ensure the team maintains comprehensive knowledge of company products, systems, and services to maximize sales conversion and customer satisfaction.
• Demonstrate a thorough operational understanding of the complete end-to-end value chain and product complexity.
• Support regional travel style training and related operational requirements to align with organizational standards.
• Compliance and Risk Management Ensure the team adheres to all regulatory requirements and company policies related to sales practices and customer data protection.
• Monitor and mitigate risks related to sales operations, including contract compliance and ethical standards.

Skills & Experience

• Minimum of 5 years of sales and people management experience.
• At least 5 years of contact centre experience.
• Extensive experience in travel sales or a related industry.
• Demonstrated ability to manage and develop high-performing sales teams.
• Strong performance management capabilities, including coaching and conducting performance reviews.
• Proficiency in sales and CRM tools to monitor and analyze sales performance.
• Excellent communication and decision-making skills, with the ability to multitask effectively.

Right to Work

Right to Work in UK Live within commutable distance to our office (EC1V).

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!
• Additional days off, including on your birthday!
• Vacation time for you to recharge
• Enhanced Parental Leave
• Meaningful Employee Recognition Program
• Learning and Growth Opportunities
• Employee Resource Groups *Applicable based on location*
• Artificial intelligence (AI) tools may be used to support the administrative processing of applications, such as organizing and formatting applicant information. AI is not used to screen, assess, or select applicants. All hiring decisions are made by our recruitment team.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

About Us

Let's go on an adventure together! Hey there, we're G Adventures. We're one of the world's leading small group travel companies, and we've always believed that travel isn't just about where you go - it's about how it changes you. For the last 35 years, we've set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging - where bringing your authentic self to work every day isn't just accepted, it's downright celebrated. For our office crew - you wanna rock a t-shirt with your dog's face on it? We say go for it. For our Chief Experience Officers - you wanna hit the road and call some of the most epic places on Earth your home office? We love that - and we've got you. Wanna spend your days with people you genuinely like? Us too - and we're pretty sure you'll fit right in, wherever that is. Now about that career of yours - this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we're already way too excited to meet you.