Inside Sales & Logistics Coordinator

Xerxes; Derby; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

A leading company seeks an Inside Sales Support Representative to manage customer order cycles and provide exceptional service. This role requires expertise in logistics, project coordination, and sales support, offering an attractive salary and benefits including health coverage and a pension plan. Applicants should have a minimum of 3-5 years of experience, with a preference for those familiar with ERP systems.

Benefits

Attractive Salary

Annual Incentive Program

Pension Plan

Health & Dental coverage

Group Income Protection

Life Insurance

Qualifications

• Minimum College education, preferably Business Administration.
• 3-5 years of experience in logistics and sales support required.
• Proficiency in MS Office and familiarity with ERP systems desirable.

Responsibilities

• Manage customer's order life cycle, ensuring exceptional service.
• Coordinate project activities and logistics for order fulfillment.
• Assist with accounts receivables and maintain stock levels.

Skills

Communication Skills

Sales Support

Logistics

Customer Relationship Management

Project Coordination

MS Office Suite

Problem Solving

Language Proficiency (French)

Education

College Education

Business Administration Degree

Tools

Mattr ERP System (IFS)

Job description

POSITION SUMMARY:

The Inside Sales Support Representative will be responsible for customer's order life cycle, from start to finish. They will provide exceptional service to our customers and potential customers. The role encompasses the preparation of quotations, order entry, liaising with manufacturing locations, invoicing, coordination of projects, ordering of materials, shipment of materials, logistics and addressing customer concerns.

DUTIES:

• Sales - Develop and maintain relationships with customers, distributors, and partners in different countries. Receive incoming customer inquiries, coordinate with sales and applications engineering to develop prospect, develop quotation, follow-up on open quotations, enter projects into and manage open projects in CRM.
• Project Coordination - Coordinate the processing of purchase orders and invoicing through the Mattr ERP System (IFS), coordinate with in-house and toll manufacturing partners for timely delivery. Maintain stock levels, including coordinating with internal and external warehousing teams. Provide quotes, status tracking and reporting for all open international account projects
• Logistics - Coordinate shipments and logistical activities, including ordering, scheduling and tracking deliveries. Review all open orders and ensure timely shipments with accurate order placement and fulfillment. Work closely with purchasing to ensure product flow and inventory levels. Help trouble shoot problems with customer related issues. Accurately document all interactions in appropriate systems
• Operations - Adapt our sales and logistics strategies in line with the company's vision and help to implement robust processes to adequately position ourselves for the anticipated increase in volumes over the next few years. Work with other departments, such as marketing and operations to ensure successful sales and delivery process
• Finance and Accounts - Assist with Accounts receivables in accordance with established company guidelines as required. Ensure all payments received within payment terms.

REQUIREMENTS:

• Minimum College education; Business Administration degree preferred.
• Minimum 3-5 years of previous related experience in Logistics.
• Previous experience in Manufacturing preferred.
• Proven sales support background.
• Experience with Incoterms and international trade regulations and logistics procedures preferred.
• Prior experience with ERP Systems & accounting preferred.
• Proficient with MS Office Suite.
• Proficiency in French is an asset.
• Excellent verbal and writing communication skills.
• Ability to work Hybrid - 3 days in the office - from Derby, UK. (Address: Unit 7 Chester Court, Alfreton Road, Derby, DE21 4AB)
• Expected travel 1 - 2 times a year.

BENEFITS:

• Attractive Salary
• Annual Incentive Program
• Pension Plan
• Health & Dental coverage
• Group Income Protection
• Life Insurance

Data Privacy Statement

By applying for this position, you consent to the collection and processing of your personal data by Mattr for the purpose of assessing your suitability for current and future employment opportunities. All personal data will be handled in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your information will be kept secure and will only be shared with individuals involved in the recruitment process. We will retain your data for a limited period and delete it securely once it is no longer required, unless you provide consent for us to retain it for future opportunities.