Inside Sales Executive

TN United Kingdom; Telford; Hybrid; GBP 24,000; Full time

Job summary

An established industry player is seeking a dynamic Inside Sales Executive to join their vibrant team. This role offers a unique opportunity to engage with customers in a personalized manner, moving away from traditional telesales. You'll be responsible for managing customer relationships, providing tailored solutions, and ensuring a high-quality experience. With a supportive environment that values growth and development, you'll have access to clear career pathways and outstanding commission schemes. If you're enthusiastic about sales and eager to make a difference, this role could be your next exciting challenge!

Benefits

Company Pension

Private Medical Insurance

Life Assurance

23 Days Annual Leave

Free Onsite Parking

On-site Canteen

Employee Discount Scheme

Employee Assistance Programme

Health and Wellness Initiatives

Career Development Programs

Qualifications

• Experience in a telephone-based environment is preferable but not essential.
• Strong communication and relationship-building skills are crucial.

Responsibilities

• Manage and develop a customer base to exceed targets.
• Provide bespoke solutions to enhance customer experience.
• Maintain accurate account records in CRM.

Skills

Sales Experience

Customer Relationship Management

Communication Skills

Active Listening

Target-Driven

Tools

CRM Software

Job description

Social network you want to login/join with:

Location: Head Office- Donnington-Telford

Salary: Up to £24k per annum + monthly commission

Working hours: Monday to Friday 9am – 5.30pm

This is a Telesales role, but not as you know it.

Your working day will not be about making hundreds of calls per day or reading from a script.

We want individuals to let their natural personalities shine through, with a fantastic customer-oriented approach and who want to offer their customers a completely personalised experience.

As an integral part of our team, you'll be working in a dynamic office-based environment, engaging with customers daily to conduct business reviews and create value at every interaction.

1. Effectively manage and develop a customer base to exceed set targets.
2. Provide customers with bespoke solutions and support to deliver the best customer experience.
3. Accelerate account spend and identify opportunities to add products to customers' purchasing behavior.
4. Apply knowledge of Lyreco’s workplace solutions, including structure, service offerings, and promotions, to add value to the customer experience.
5. Ensure all customers within your section receive regular contact in line with business expectations and maintain their spending with us.
6. Capture the complete spend of workplace solutions and products using reports, promotions, and available information.
7. Take and resolve queries within agreed timescales.
8. Liaise with the Inside Sales Team Leader on account issues.
9. Maintain accurate account records in CRM at all times.

Requirements for an Inside Sales Executive:

1. Previous experience in a telephone-based environment (preferable but not essential).
2. Enthusiastic about sales with high standards and a positive attitude.
3. Target-driven, self-motivated, and eager to exceed KPIs and earn commission.
4. Ability to work well independently and as part of a team.
5. Excellent communicator who builds successful relationships with customers and colleagues.
6. Adaptable and empathetic, able to assess customer needs effectively.
7. Strong active listening skills, overcoming objections, and maintaining positivity.
8. Reliable, determined, and committed to performance improvement.
9. Humble, hungry, and emotionally intelligent.

Why Lyreco:

Lyreco is more than just a workplace; it's a place to grow and thrive. We value our people and encourage everyone to reach their full potential. Join us for an energetic, fun environment with career advancement opportunities.

We offer:

• Clear career pathways and development programs.
• Outstanding commission scheme.
• Hybrid working model.
• Company Pension.
• Private medical insurance after one year.
• Life assurance.
• 23 days of annual leave plus Bank Holidays.
• Free onsite parking.
• On-site canteen with free meals.
• Employee discount scheme.
• Employee Assistance Programme (EAP).
• Health and wellness initiatives.

We provide comprehensive training to prepare you for your role, ongoing support, and opportunities for progression to develop your skills and knowledge continually.

At Lyreco, we embrace diversity and inclusion, valuing our staff, customers, suppliers, and community. We are committed to employee well-being and environmental sustainability.

Take the next step in your career and join our dynamic team. If you're ready for a challenging yet rewarding role, apply now for the Inside Sales Executive position at Lyreco!

Lyreco is an inclusive employer, celebrating diversity and equal opportunities. We welcome applications from all backgrounds that reflect our community.