Inside Sales Executive

CEVA Logistics; Pontypridd; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive annual leave

Pension

Life assurance

Employee benefits platform

Discounts on gym memberships

Money off vouchers for retail, travel,

Job summary

CEVA Logistics in Pontypridd seeks an Inside Sales Executive to help grow revenue across established customer portfolios. You will engage customers through outbound contacts, qualify leads and support Field Sales to drive account development.

You will build relationships, research markets, prepare quotes and proposals, and ensure compliance with procedures while contributing to RFQs, MBRs and sales reporting. This role is an entry point into a sales career.

Qualifications

• Experience in sales support or internal sales role.
• Excellent communication skills able to build strong relationships.
• Confident in engaging customers via phone, email and virtual channels.
• Ability to work independently in a fast-paced environment.
• Excellent team player able to work with remote teams.
• Experience of working within a freight forwarding or logistics business would be desirable.

Responsibilities

• Generate customer interest and identify new business opportunities.
• Conduct customer, market and database research in targeted sectors.
• Prepare quotes, proposals, presentations and responses to customer requests.
• Support Field Sales by qualifying prospects and assisting with customer visits.
• Build strong stakeholder relationships to drive retention and growth.
• Develop a strong understanding of our products, services and value propositions.
• Support RFQs, MBRs, QBRs and sales reporting activities.
• Act as a point of contact for escalating customer needs, working cross‑functionally to resolve issues.
• Ensure processes and SOPs are followed in line with legal and regulatory requirements.
• Support the wider Air & Ocean Sales team with additional projects.

Skills

Sales support

Communication

Phone & email outreach

Independence

Team collaboration

MS Office

Logistics knowledge

Tools

MS Office

Job description

Our Air & Ocean Business Development team have an exciting opportunity for an Inside Sales Executive to help grow both gross and net revenue across established customer portfolios.

This role will be based at our Pontypridd office and is a great entry point into a sales and account management career, working closely with Field Sales and internal stakeholders to identify opportunities, qualify leads and develop customer relationships.

WHAT ARE YOU GOING TO DO?

As an Inside Sales Executive within the Air & Ocean Sales team, you will be proactive, commercially curious and comfortable engaging customers through outbound contact, research and insight‑led conversations. While you will support escalated customer issues when needed, your primary focus will be on sales growth and account development, with key responsibilities being:

• Generate customer interest and identify new business opportunities.
• Conduct customer, market and database research in targeted sectors.
• Prepare quotes, proposals, presentations and responses to customer requests.
• Support Field Sales by qualifying prospects and assisting with customer visits.
• Build strong stakeholder relationships to drive retention and growth.
• Develop a strong understanding of our products, services and value propositions.
• Support RFQs, MBRs, QBRs and sales reporting activities.
• Act as a point of contact for escalating customer needs, working cross‑functionally to resolve issues.
• Ensure processes and SOPs are followed in line with legal and regulatory requirements.
• Support the wider Air & Ocean Sales team with additional projects.

WHAT ARE WE LOOKING FOR?

To be successful in your application you will have a strong customer focus, commercially minded and eager to build a long‑term sales career within a growing third‑party logistics provider. You will be able to demonstrate:

• Experience in sales support or internal sales role.
• Excellent communication skills able to build strong relationships.
• Confident in engaging customers via phone, email and virtual channels.
• Ability to work independently in a fast‑paced environment.
• Excellent team player able to work with remote teams.
• IT Literate, able to use MS package.
• Experience of working within a freight forwarding or logistics business would be desirable.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

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