Inside Sales, Customer Service

Semtech; Romsey; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Collaborative international environment

Support for commercial success and customer satisfaction

Company values in teamwork and operational excellence

Job summary

Semtech is looking for a detail-oriented professional to join the Sales Operations team in the EMEA region. This role involves managing customer interactions, supporting pricing activities, and ensuring operational excellence across direct customers and distributors.

Ideal candidates will have a Bachelor’s degree, fluent English, and a minimum of 5 years in customer service or sales operations. Benefits include working in a collaborative international environment within a growing global organization.

Qualifications

• Minimum 5 years of experience in customer service or sales support.
• Experience in an international commercial environment.
• Ability to manage multiple operational activities.

Responsibilities

• Manage customer pricing activities and process requests.
• Act as the primary interface between customers and internal departments.
• Review and validate commission reports for accuracy.
• Maintain accurate customer records and order processing.

Skills

Fluent professional English communication skills

Strong organisational skills

Problem-solving skills

Attention to detail

Education

Bachelor’s degree preferred

Tools

ERP and CRM systems (SAP, Salesforce)

Job description

Location: Bristol, Stansted or Romsey.

Hybrid Model: Office: Monday - Friday

As our business continues to expand across the EMEA region, we are looking for a highly organized and customer-focused professional to join our Sales Operations team. This position plays a key role in supporting commercial activities, managing customer interactions, coordinating internal processes, and ensuring operational excellence across our direct customer and distribution partner network.

Job Summary

We are seeking a proactive and detail-oriented professional to support our EMEA commercial operations by acting as a key interface between customers, distributors, sales teams, and internal business functions. In this role, you will manage pricing requests, customer issue resolution, design registration validation, sales reporting, commission reporting, order management, and distributor support activities.

Responsibilities

• Manage customer pricing activities by processing special pricing requests, coordinating approvals, and working with business units to validate pricing structures. (20%)
• Act as the primary interface between direct customers, distributors, and internal departments (operations, engineering, finance, quality) to qualify and resolve customer issues in a timely manner. (20%)
• Manage and validate design registrations, monitor renewal processes, and generate reporting to support sales leadership. (20%)
• Review, validate, and distribute commission reports for European representative partners to ensure accuracy. (10%)
• Maintain accurate customer records and manage order processing for EMEA direct customers and distributors. (20%)
• Manage RMA and sample requests while supporting distributor inventory management tasks. (10%)

Minimum Qualifications

• Fluent professional English communication skills (written and spoken)
• Bachelor’s degree preferred
• Minimum 5 years of experience in customer service, sales support, or similar commercial support environments
• Strong organisational skills with the ability to manage multiple operational activities simultaneously
• Experience supporting customers in an international or fast-paced commercial environment

Desired Qualifications

• Bachelor’s degree or equivalent relevant professional experience
• 5+ years of experience within customer service, sales operations, or sales support functions
• Experience working with ERP and CRM systems, ideally SAP and Salesforce (SFDC)
• Strong communication skills and ability to collaborate across departments and external groups
• Excellent attention to detail and high data accuracy
• Strong problem-solving skills and ability to manage customer priorities effectively
• Comfortable working within a fast-moving global organisation supporting multiple stakeholders
• Experience supporting distributor management and channel sales operations is highly desirable

Benefits

• Work in a highly collaborative international environment supporting customers and partners across the EMEA region
• Play a critical role supporting commercial success and customer satisfaction within a growing global organisation
• A company that values teamwork, accountability, operational excellence, and continuous improvement