Inside Sales Coordinator

Element Solutions Inc; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading chemicals company in Woking is seeking a sales operations coordinator to ensure effective regional sales activities. The role involves managing customer service, order processing, and supporting marketing efforts. Ideal candidates should excel in communication and have a background in sales or customer service, complemented by A Level education. Competitive salary and benefits package offered.

Benefits

Performance-Related Bonus

Matched Pension Scheme (up to 8%)

Private Medical Insurance

Life Assurance (up to 4 times base salary)

25 Days Annual Leave

Qualifications

• Experience in inside sales or customer service roles.
• Excellent communication and negotiation skills.
• Education to at least A Level standard.

Responsibilities

• Coordinate orders, queries, and complaints for high customer service standards.
• Maintain Fernox business through proactive telephone contact.
• Assist management with requests and provide regular reports.

Skills

Communication

Negotiation

Teamwork

Problem Solving

Social Skills

Solution-Oriented Mindset

Additional Language Skills

Education

A Level Standard

Tools

MS Office

ERP Systems

Job description

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Fernox is a leading manufacturer of water treatment chemical products, central heating system filters, plumbing consumables, and diagnostic testing services. Fernox has pioneered the development of energy-efficient products for both traditional and renewable technologies in domestic and commercial applications. The company is committed to a progressive R&D program and has invested in an extensive in-house team of scientists based in the UK, US, and India. Its headquarters are in Woking, UK, with manufacturing facilities in the UK and Europe, and offices in France, Germany, Italy, Belgium, Netherlands, Hungary, China, and the US, with plans to expand further into Eastern Europe and Asia. Fernox operates as a subsidiary of MacDermid Enthone Industrial Solutions, a global producer of high-technology specialty products and technical services, and is part of Element Solutions Inc (NYSE: ESI), a leading specialty chemicals company.

Who are we looking for?

We seek an ideal candidate to ensure the smooth operation of regional Fernox sales activities, monitor customer buying patterns, maintain warehouse stock levels, provide technical support to customers, support local marketing activities, and liaise with various project teams.

What will you be doing?

• Coordinate all orders, queries, and complaints to ensure high customer service standards.
• Maintain and grow the Fernox business through proactive telephone contact and participate in telesales projects, supporting the regional sales team to meet targets.
• Assist management with merchant requests and provide regular reports, including EDI and CMI.
• Ensure sales desk and phone lines are covered during office hours.
• Process orders and support business activities related to commercial, technical, and marketing projects.

Who are you?

You should have experience in a similar environment, such as inside sales or customer service, with excellent communication skills, a team-oriented attitude, and a willingness to take on challenges. Education to at least A Level standard is required.

What competencies will you need?

• Experience in internal sales or customer service roles.
• Excellent communication and negotiation skills.
• Solution-oriented mindset.
• Ability to work well in a team and possess good social skills.
• Additional language skills are an advantage.
• Proficiency with MS Office and good knowledge of ERP systems.

We are offering...

Challenge yourself and impact the future! We offer a competitive base salary plus performance-related bonus, a matched pension scheme (up to 8%), private medical insurance, cash plan, life assurance (up to four times base salary), and 25 days of annual leave plus public holidays.

Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships, driven by a strong, transparent management style that empowers high-performing global teams to deliver superior solutions for our customers.

Equal Opportunity Employer

All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. #LI-IF1