Customer Success Specialist

JR United Kingdom; Southampton; Remote; GBP 30,000 - 40,000; Full time

Job summary

Ascertia is seeking a Customer Success Specialist based in Southampton to manage post-sales activities. This role involves ensuring customer satisfaction, providing technical support, and collaborating with engineering teams to improve product performance. Candidates will receive comprehensive training, making this position suitable for recent graduates or those transitioning from customer service roles.

Benefits

25 days holiday plus Christmas time off

8% employer pension and 5%+ employee contributions

Private medical cover

4x salary death-in-service insurance

Qualifications

• Technical understanding of Windows, Linux, and cloud services.
• Ability to translate technical jargon for customers.
• Experience in customer service roles valued.

Responsibilities

• Manage post-sales activities and customer queries.
• Support sales with technical qualification and solutions.
• Conduct training for customers and handle technical presentations.

Skills

Technical support

Customer advocacy

Project management

Education

Bachelor's degree in a related field

Job description

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Customer Success Specialist, Southampton

Client: Ascertia

Location: Southampton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Ascertia is a global leader in PKI and high-trust electronic signature solutions. The company designs and develops software products and sells them worldwide, primarily through local reseller partners. With solid revenue growth, Ascertia is hiring new team members to expand sales and growth. This role offers a platform for professional development and working with a talented team to achieve global success.

A Customer Success Specialist manages post-sales activities, translating technical information into understandable terms for customers. Responsibilities include resolving technical issues, adding features, and collaborating with the engineering team to implement solutions. As the first point of contact after sales, ensuring customer satisfaction and product performance is key.

The role requires listening to customer and partner concerns, rephrasing them, and working with engineering to improve products and services. It combines advocacy for both the customer and the business.

This is a technical role, likely involving hands-on experience with installing operating systems (Windows and Linux), databases, and cloud services like Microsoft Azure. Whether you're a recent graduate or transitioning from a customer service role, comprehensive training will be provided.

Key Responsibilities:

• Supporting sales teams and partners in technical qualification and opportunity evaluation.
• Preparing and presenting technical proposals and solutions.
• Conducting technical presentations and product demonstrations.
• Leading Proof of Concepts (POCs) and solution deployments, coordinating with support teams.
• Developing project templates and managing customer projects and POCs.
• Guiding customers through installations and configurations to demonstrate solutions.
• Managing product updates and upgrades seamlessly.
• Supporting support teams with routine updates and complex issues.
• Handling support requests efficiently with good communication.
• Providing training to customers and partners (training via LMS will be implemented).
• Logging and validating enhancement requests from clients.
• Updating architecture, deployment guides, training materials, and other resources.
• Hosting remote calls and sessions with key accounts for support and advice.
• Learning about Ascertia’s products, PKI, and regulations like EU eIDAS and GDPR.

Teamwork, Communication, and Feedback:

• Collaborating with other departments and supporting wider teams.
• Providing feedback on product performance and improvements.
• Suggesting product development ideas to facilitate deployment and ease of use.

Flexibility in working hours and locations is essential, with a focus on quality and customer satisfaction. The role involves remote working, occasional travel, and effective communication via web conferencing, VOIP, and email. A friendly and helpful attitude is important.

Job Offer:

Competitive salary with bonuses based on performance. Benefits include 25 days holiday plus Christmas time off, an 8% employer and 5%+ employee SIPP pension, private medical cover, and 4x salary death-in-service insurance. Business expenses are reimbursed. The role is home-based with occasional travel. Normal UK hours are 09:00-17:30, with flexibility required for different time zones.

Why work for Ascertia?

Ascertia specializes in high-trust PKI and electronic signature solutions, with a global partner network. Recognized by industry leaders and rated well by Gartner, Ascertia values strong relationships with partners, customers, and colleagues. The team is friendly and focused on excellence.

Product Information:

Founded in 2001, Ascertia provides high-trust solutions for digital signatures, timestamping, and certificate management. Key products include:

• SigningHub: A comprehensive signing solution for workflow documents, available on-premise, private cloud, or public cloud. More info at www.signinghub.com.
• ADSS Server: A PKI framework supporting qualified and AATL certificates, key management, signing, and long-term validation, powering SigningHub.