Inside Sales Associate

Resideo Technologies Inc.; Liverpool; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Stable permanent role

Quarterly bonus

Great work environment

Career progression opportunities

Global brand

Job summary

ADI Global Distribution in Liverpool is hiring an Inside Sales Associate to support sales targets and customer engagement. You will handle inquiries, process orders, and contribute to revenue through reseller relationships and effective account management.

Join a team-focused environment with a Monday–Friday schedule, the opportunity to grow within the electronic security sector, and a clear path to progression as you build strong regional sales pipelines.

Qualifications

• Prior sales/customer service experience, preferably in trades or wholesale; retail also considered.
• Ability to multi-task and sell over the phone and face-to-face.
• Excellent communication skills and strong interpersonal abilities.
• Comfortable working independently and as part of a team.
• Confident communicating with customers by phone and identifying upselling opportunities.

Responsibilities

• Support the Store Manager and team in achieving sales and profit targets.
• Deliver exceptional customer experiences and maintain strong relationships with B2B reseller accounts.
• Manage a portfolio of reseller accounts, tracking pipelines and KPIs.
• Assist in executing store business plans and marketing strategies to drive revenue.
• Handle customer enquiries and complaints professionally and escalate as needed.
• Deliver products across the region with timely, accurate service.
• Maintain CRM data to provide visibility on business progress and relationships.

Skills

Sales experience

Customer service

Multi-tasking

Phone and face-to-face selling

Communication skills

Interpersonal skills

Team player

Upselling opportunities

Tools

CRM systems

Job description

ADI Global Distribution now have the opportunity for an Inside Sales Associate to join the ADI team at our Liverpool Store (L9 5AY). This role will be working Monday-to-Friday hours 8:00am - 5:00pm and offers excellent, long-term opportunities to build a career within the electronic security industry.

As an Inside Sales Associate, you will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the team to generate sales and achieving sales targets.

JOB DUTIES:

• Support the Store Manager and team in achieving sales and profit targets through effective account management and customer engagement.
• Deliver exceptional customer experiences by building and maintaining strong relationships with B2B reseller accounts, strategic vendors, and supply partners.
• Manage a portfolio of reseller accounts, actively tracking pipelines, closing deals, and achieving monthly, quarterly, and annual KPIs.
• Assist in executing store business plans and marketing strategies to drive revenue and profitability.
• Handle customer enquiries and complaints professionally, escalating when necessary to ensure resolution.
• Deliver products to customers across the region, ensuring timely and accurate service.
• Lead by example, promoting positive behaviours and ensuring compliance with audit and operational standards.
• Maintain accurate CRM data to provide visibility on business progress and customer relationships.

YOU MUST HAVE:

• Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
• Ability to multi-task and sell over the phone as well as face to face
• Excellent communication skills
• Strong interpersonal and relationship-building skills
• Comfortable working independently and as part of a team
• Confident communicating with customers by phone, offering advice and identifying upselling opportunities

WE VALUE:

• Prior sales and industry experience, ideally within wholesale distribution or trade counter environments
• Strong interpersonal and relationship-building skills
• Comfortable working independently and as part of a team
• Confident communicating with customers by phone, offering advice and identifying upselling opportunities
• Experience using CRM systems to manage customer data and sales pipelines
• Problem-solving mindset with proven ability to manage client and executive relationships
• Quick to learn and apply product knowledge to deliver tailored solutions
• Driving License although not essential

WHAT'S IN IT FOR YOU

• Stable permanent role Monday to Friday.
• Competitive salary + quarterly bonus scheme
• Great work environment
• Genuine opportunities for progression
• Opportunity to work for a forward-thinking global brand

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