Inside Sales Advisor - London

Tesla, Inc.; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic team as an Inside Sales Advisor at an innovative company dedicated to sustainable energy. You will play a crucial role in enhancing the customer experience by guiding potential buyers through the vehicle purchasing process. This position requires a proactive individual with excellent communication skills and the ability to build lasting relationships. You'll engage with customers via phone, email, and chat, while collaborating with sales teams to ensure a seamless transition from inquiry to purchase. If you are passionate about sustainability and thrive in a fast-paced environment, this role offers a unique opportunity to make a significant impact.

Qualifications

• 1+ years in customer service or sales in a fast-paced environment.
• Strong relationship management and communication skills.

Responsibilities

• Communicate with potential customers via various channels to nurture sales.
• Schedule test drives and manage customer details in CRM tools.

Skills

Customer Service

Sales Experience

Relationship Building

Communication Skills

Initiative

Adaptability

Tools

CRM Tools

MS Office

Outlook

Chrome

Teams

Job description

As an Inside Sales Advisor, you are on the digital front lines, serving as an ambassador who ensures our customers receive an exciting, engaging, and seamless customer experience through the vehicle decision, configuration, and purchase process. As the first voice of Tesla, you will be responsible for qualifying potential customers and relaying accurate and insightful information to our teams in the Field. You act as a pioneer for Tesla products, sharing your knowledge with our customers and helping lay the groundwork to lasting relationships as you deliver an innovative buying experience, all in the pursuit of accelerating the world’s transition to sustainable energy.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success.

Location: Office based in our London HQ

What You’ll Do

Performance

• Communicate with prospective customers via phone, email, chat and SMS to nurture and prepare them for a vehicle purchase.
• Schedule test drives to help our customers experience the product.
• Utilize existing customer relationship management tools to track and manage customers in the pipeline.
• Partner with Business and Field Sales Teams to handoff sales opportunities.
• Use a consultative approach to influence customer purchase.
• Provide feedback and recommendations based on direct experiences with potential customers.
• Escalate matters that require management attention in a timely manner.
• Work on the continuous improvement of processes and procedures.

General Duties

• Operate with a flexible mindset to support sales needs across the team.
• Ensure that customer details and all actions are accurately tracked and updated in our internal systems.
• Execute on and share best practices with and across Tesla locations.
• Manage any additional duties to support wider business requirements.
• Ability to prioritize effectively and handle shifting priorities.

What You’ll Bring

• At least 1 year of customer service and/or sales experience in a fast-paced environment.
• Strong relationship building and management skills and ability to explain complex technical concepts.
• Positive and energetic, excellent listening and communication skills.
• Showcases an ability to take initiative and be proactive.
• Capable of working autonomously as well as in a team.
• Resilience and adaptability to an ever-changing work environment.
• Ability to work in a team-based environment and achieve a common goal.
• Ability to work evening hours, weekends, and holidays in an office environment (Manchester or London).
• Proficient with standard productivity tools (Outlook, MS Office, Chrome, Teams).
• Must have a valid driver’s license for a minimum of 2 years.
• Must have and continue to maintain a valid and safe driving record.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.