Inside Sales Advisor

Johnson Controls, Inc.; Manchester; Hybrid; GBP 28,000 - 46,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Scheme

Generous Leave

Holiday Purchase

Pension Plan

Life Assurance

Employee Assistance

Referral Scheme

Discounts

Career Development

Onsite Parking

Dress Down Fridays

Job summary

Johnson Controls, Inc. is seeking an Inside Sales Consultant to convert service technician leads into committed customers. You will understand needs quickly, prepare clear quotes, and close orders while supporting the team in reaching targets.

You’ll work closely with the Inside Sales Manager to maintain momentum through proactive follow-ups and dependable service. In this hybrid role, you’ll engage customers, produce tailored quotations using internal pricing tools, and liaise with suppliers to

Qualifications

• Strong computer skills including Outlook, Word and Excel.
• Confident telephone sales experience.
• Excellent verbal and written communication.
• Ability to multitask and manage workload.
• Self-motivated with ability to work independently and in a team.
• Comfortable working to targets and KPIs.

Responsibilities

• Handle a queue of service technician leads.
• Understand customer requirements, prepare accurate quotes, and secure orders.
• Support wider sales targets and team goals.
• Make introductory calls, build tailored quotes, and close sales.
• Provide regular updates and follow-ups.
• Coordinate with suppliers for pricing and availability.

Skills

Outlook/Office

Telephone sales

Communication

Multitasking

Organization

Teamwork

KPIs

Tools

Pricing tools

Internal pricing systems

Job description

As an Inside Sales Consultant, you will turn service technician leads into committed customers by quickly understanding their needs and producing clear, accurate quotes. You will keep momentum high through confident conversations, timely follow-ups, and a strong focus on securing orders while supporting the team in meeting shared targets.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Lucrative Bonus: Very achievable target based bonus scheme
• Generous Leave: 25 days annual leave plus Bank Holidays
• Holiday Purchase Scheme: Buy up to 10 extra days - up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

What you will do

• Work closely with the Inside Sales Manager and handle a queue of service technician leads.
• Engage with customers to understand their requirements, prepare accurate quotations, and secure orders for labour and materials.
• Support the wider sales function by contributing to team targets and overall business goals.

How you will do it

• Make introductory calls to customers to identify needs, build tailored quotes, and close sales.
• Produce accurate quotations using internal pricing tools and systems.
• Liaise with suppliers to gather information, pricing, and product availability.
• Deliver excellent customer service by managing expectations and providing regular updates.
• Make timely follow-up calls to secure orders within set timeframes.
• Complete general administrative tasks as required to support the sales process.

What we look for

Must haves

• Strong computer skills, including Outlook, Word, Excel, and the ability to learn internal systems.
• Confident and effective telephone sales skills.
• Excellent verbal and written communication.
• Ability to multitask and manage your own workload.
• Strong organisational skills and a self‑motivated approach.
• Ability to work both independently and as part of a team.
• Comfortable working to targets and meeting set KPIs.

Nice to haves

• Previous B2B sales experience.
• Product knowledge in fire suppression, HVAC, or fire & security industries.
• Experience producing quotes or working with pricing tools.

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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