Inside Sales Account Manager

Intercity Technology; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Intercity Technology is seeking a driven Inside Sales Account Manager to join our high performing sales team in Birmingham. The role emphasizes building strong client relationships and contributing to new business growth and revenue retention. Candidates with a passion for technology and strong communication skills will thrive in our customer-first culture, benefiting from comprehensive onboarding and support.

Benefits

33 days holiday plus entitlement increase over time

Annual pay reviews

Holiday buy scheme

All-company bonus scheme

Death in service cover

Employee assistance programme

Company pension

Active social calendar

Focus on developing our people

Qualifications

• Minimum 2 years in a B2B sales environment.
• Experience in IT, Telecoms, Managed Services, or Cloud Solutions is desirable.
• Proven track record of achieving sales targets.

Responsibilities

• Engage with customers: minimum one interaction per month and account reviews.
• Meet sales targets for new business and retention.
• Build account development plans, identifying upsell opportunities.

Skills

Communication

Presentation

Organisational skills

Facilitation

Education

Degree-level qualification or equivalent experience

Tools

CRM systems

Job description

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About The Role

Progress Your Career as an Inside Sales Account Manager!

Intercity Technology is growing and so can you. We're on the lookout for a driven and resilient Inside Sales Account Manager (ISAM) to join our high performing Inside Sales team. If you're passionate about building strong client relationships, uncovering new business opportunities, and growing within the tech industry this is your opportunity to thrive.

As an ISAM, you'll be the trusted advisor to our SME customers understanding their IT strategies and helping them achieve their goals through technology. You'll be responsible for both new business growth and retention of existing revenue, while actively contributing to our customer-first culture. We're looking for someone with a growth mindset, someone who sees challenges as opportunities, takes ownership of outcomes, and learns from every experience.

Key Responsibilities as an Inside Sales Account Manager:

• Proactively engage with customers: minimum one interaction per month and regular account reviews.
• Meet and exceed sales targets and KPIs for new business and retention.
• Build and maintain account development plans, identifying upsell and cross-sell opportunities.
• Identify and mitigate retention risks with strategic save plans.
• Drive marketing campaigns and ensure relevant content reaches your customer base.
• Maintain accurate CRM records, including forecasting and pipeline management.
• Follow structured sales methodologies for lead and opportunity management.
• Collaborate with sales support to deliver outstanding customer service.
• Attend partner events and mandatory training to stay ahead of industry trends.
• Own and develop a personal development plan aligned with team goals.

Education and Qualifications

• Degree-level qualification or equivalent experience.

Competencies and Skills

• Minimum 2 years in a B2B sales environment.
• Experience in IT, Telecoms, Managed Services, or Cloud Solutions is desirable but not essential.
• Proven track record of achieving sales targets.
• Strong communication and presentation skills.
• Self-starter with excellent facilitation and organisational skills.
• Proficient in CRM systems and sales process methodologies.

What We Offer:

• 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
• Annual pay reviews.
• Holiday buy scheme.
• All-company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far:

• Customer Net Promoter Score of +92
• Gold Award Investors in People Accreditation
• 3-star "World Class" Best Companies accreditation, and for 2022, 2023, and 2024:
  - The no. 1 best telecoms company to work for

  - 9th best mid-sized company in the UK to work for!

  - 7th best company in the West-Midlands to work for!

• Platinum Eco Vadis rating

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.