Inside Customer Success Executive (4052)

GBG Plc; Chester; On-site; GBP 32,000 - 52,000; Full time

Job summary

GBG Plc in the United Kingdom is seeking a proactive sales-focused individual to join The Desk team. You will engage daily with the unmanaged customer base, promoting Location Intelligence products and organizing meetings with existing and prospective clients.

You will help retain and grow the book of accounts, identify risks, and work within a target-driven environment. Strong written and spoken communication, plus experience with IT/enterprise software, are advantageous.

Qualifications

• Experience in a target-driven/performance-led business.
• Excellent communication skills, both oral and written.
• Experience in IT/Enterprise software would be an advantage.
• Detail conscious and committed to keeping accurate and up-to-date records.
• Able to work in a client-centric, high-activity sales environment.

Responsibilities

• Speak daily with the unmanaged customer base.
• Promote products within the Location Intelligence product portfolio.
• Organise meetings with existing clients and prospective ones.
• Retain and grow the book of unmanaged accounts.
• Identify risk in the portfolio and help retain the client's business.
• Work within a target driven team.
• Qualify incoming marketing sales leads, directing as appropriate.
• Utilise the systems and tools to identify new opportunities and maintain up-to-date customer records.

Skills

Target driven

Communication skills

IT/Enterprise software

Team player

Detail oriented

Commercial awareness

Tools

CRM software

Job description

The Desk is a highly driven, high-energy team currently made up of 3 heads but with the potential grow in the future. The role of the team is to assist our unmanaged customer base with a focus on retaining and growing our existing EMEA accounts., The internal function will report to the Desk Team Manager and focus on supporting and selling to our unmanaged customer base, whilst working alongside the internal Direct and Channel teams. Working on regular workflows and a variety of campaigns you will engage with existing customers, encourage sales of new lines of business, provide front line support and identify wider opportunities.

What you will do

• Speaking daily with the unmanaged customer base
• Promoting products within the Location Intelligence product portfolio
• Organising Meetings with Existing Clients and Prospective ones
• Retaining and growing the book of unmanaged accounts
• Identifying risk in the portfolio and helping to retain the client's business.
• Work within a target driven team
• Qualifying incoming marketing sales leads, directing as appropriate
• Utilise the systems and tools to identify new opportunities in addition to maintaining an up-to-date customer record With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live., Experience of working within a target driven/performance-led business
• An individual who is interested in developing a career in sales in a client centric and high activity environment
• A good communicator, both orally and written.
• Experience in IT/Enterprise software would be an advantage but not compulsory.
• Detail conscious and committed to keeping accurate and up-to-date records
• A motivated person, who is reliable and driven by success, reward and recognition.
• An individual who can demonstrate business and commercial awareness and a strong team