Inpatient booking co-ordinator

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust; Gobowen; On-site; GBP 26,000 - 27,000; Full time

Job summary

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust is seeking an Inpatient Booking Co-ordinator for the busy MSK booking team. The role involves managing inpatient and day-case waiting lists, coordinating theatre lists, pre-operative assessments, and patient communications.

Training will be provided for computer systems including Bluespier and Careflow. The post requires GCSE level or equivalent and experience in a busy office, with a focus on accuracy and patient care.

Qualifications

• GCSE level or equivalent minimum education.
• NVQ 3 or substantial competence training.
• Experience in busy office environment and computer use.

Responsibilities

• Manage inpatient and day-case waiting lists for delegated consultants in line with NHS targets.
• Support booking and coordination of theatre activity and notes processing.
• Arrange transfers of care and ensure pre-operative assessments are scheduled on time.
• Re-arrange cancellations and optimise theatre lists utilization.
• Provide high level patient and staff communication regarding admission processes.
• Liaise with senior staff to monitor waiting times and improve lists.

Skills

Good communication

Attention to detail

Busy workload management

Teamwork

Education

GCSE level or equivalent

NVQ 3

Tools

Careflow

Bluespier

Job description

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Inpatient booking co-ordinator

The closing date is 25 November 2026

We are seeking to recruit an Inpatient Booking Co-ordinator to join the busy in-patient section of the MSK booking team.

Applicants must be educated to GCSE level or equivalent. Experience of working in a busy office environment and using computers is essential. Experience of using PAS, Bluespier is desirable but training in the use of necessary computer systems will be provided.

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

The post holder will be involved in maintaining the delivery of the in-patient pathway of the Stage of Treatment, and Referral to Treatment Target (RTT) in line with national targets.

This will be achieved through the booking of consultants' theatre lists, pre-operative assessments and management of their waiting lists, with the recording of all necessary information on the Trust Patient Administration System and Bluespier. The post holder will also be expected to carry out other clerical duties involved as deemed necessary.

About us

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

In the National Staff Survey, 69% of our staff would recommend the Trust as a place to work and 91% would recommend the hospital to a friend or relative for treatment.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities.

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

Job responsibilities

• 1. The post holder must manage the inpatient and day cases waiting lists for a delegated number of consultants in accordance with NHS Access Targets and the Trusts Access Policy.
• 2. Assigned to Consultant Surgeons but will provide support and cover during periods of leave for colleagues.
• 3. Add patients to the inpatient waiting list from outpatient appointment and when decision to admit is made ensuring all information is entered on to the Careflow system.
• 4. Support with booking and co-ordination of mutual aid theatre activity, by liaising with secretaries and booking teams to receive notes and process for booking.
• 6. Arrange transfers of care internally and externally in accordance with RTT and trust policies.
• 7. Agree date for the patient to attend for formal pre-operative assessment and consent ensuring the relevant period between appointment and admission date is met.
• 8. Amendments of clinic slots and occasionally setting up additional clinics on Lorenzo.
• 9. Liaise with Team Leader/Supervisors regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management.
• 10. Plan and liaise with Consultants regarding admissions for their operating sessions.
• 11. Whilst arranging admission dates using knowledge of operating list capacity, plan operating lists.
• 12. Re-arrange cancellations (with and without consultant consultation) where appropriate ensuring full utilisation of theatre lists
• 13. Provide a high level of customer care exchanging information with patients and staff regarding admission processes and procedures.
• 14. Liaise with Head of Patient Access and Administrative Services Manager to ensure all lists are utilised and planned efficiently.
• 15. To deal with queries from patients, medical and nursing staff in a diplomatic and sympathetic manner.
• 16. Participate in new staff training within the Department.
• 17. Liaise with pre-op department re: changes, bookings, cancellations.
• 18. Liaise with other Hospitals to ensure notes and x-rays are forwarded for patients to be admitted.
• 19. Provide support to the Patient Access Manager, Administrative Services manager and Team Leader

Person Specification

Qualifications/Training

• Education to GCSE level or equivalent as a minimum (inc Maths and English)
• NVQ 3 or considerable experience with competence training signed off

Experience

• Experience in an office environment. Use of computers
• Previous experience of Medical Records / Access Department

Skills/Knowledge

• Knowledge of NHS RTT Targets

Aptitudes and Attributes

• Ability to manage busy workload where accuracy and attention to detail is essential.
• Good communication /interpersonal skills.
• Able to use a variety of hospital computer systems, including Careflow and Bluespier

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

£25,760 to £27,476 a yearper annum pro rata