Inn Deputy Manager: Lead Operations & Guest Experience

The Royal, Heysham; Lancaster; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Salary negotiable dependent on exp.

Wages access via Stream (early wage)

28 days annual leave (rising to 33)

Health cash plan

Employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Training programmes

Engaging & supportive work environment

Job summary

The Royal, Heysham in Lancaster area is seeking a Deputy Manager who can drive excellence in guest service and business operations. You will work alongside the General Manager to ensure smooth daily hospitality, and you will deputise in their absence, maintaining a high standard of service across all areas.

You must be proactive, a strong communicator, and comfortable in a hands-on leadership role within a busy, food-led operation.

Qualifications

• Experience in a busy, food-led operation is essential.
• Strong communication and proactive mindset are required.
• Ability to lead and develop a team and manage shifts effectively.

Responsibilities

• Work with the GM to deliver hospitality and deputise in their absence.
• Oversee rota control and payroll budgets within targets.
• Take responsibility for business operations during shifts.
• Develop and coach team members to improve service quality.
• Be the point of contact for management issues.

Skills

Leadership

Communication

People management

Job description

The Royal, Heysham in Lancaster area is seeking a Deputy Manager who can drive excellence in guest service and business operations. You will work alongside the General Manager to ensure smooth daily hospitality, and you will deputise in their absence, maintaining a high standard of service across all areas.

You must be proactive, a strong communicator, and comfortable in a hands-on leadership role within a busy, food-led operation.