Infrastructure Systems Administrator & Engineer

Allegis Global Solutions; Cambridge; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Featurespace, the world’s leading enterprise software company protecting organisations from fraud and financial crime, is hiring an Infrastructure Systems Administrator & Engineer through Allegis Global Solutions. This hybrid, 12‑month contract (with potential permanent conversion) requires 3 days on-site and living within 1 hour of the Cambridge site.

You will provide 2nd line infrastructure support, maintain on‑prem and cloud systems, and lead maintenance, monitoring and incident response.

Qualifications

• Experience in a compliance-driven, audited environment.
• Ability to perform scheduled and ad-hoc maintenance tasks.
• Willingness to work out-of-hours for critical maintenance.

Responsibilities

• Triaging 2nd line infrastructure tickets and requests.
• Monitoring and resolving infrastructure and application issues.
• Performing scheduled and manual maintenance, backups, and patching.
• Delivering a high-quality service exceeding internal SLAs.
• Occasional out-of-hours on-call support.

Skills

2nd line support

Infrastructure monitoring

Incident management

Change management

Problem management

Tools

AD

Azure

MS365

Hyper-V

RDS

AWS

MFA

SSO

IAM

Jira

ServiceNow

OpenStack

VMware

Job description

Working Model: Hybrid; 3 days a week onsite (must live within 1 hour of site)

Role Type: Contract (12 months), opportunity for permanent conversion

Hours: Full-time

Overview

Allegis Global Solutions is recruiting on behalf of Featurespace, a VISA company. Featurespace is the world’s best enterprise software company at protecting people and organisations from the growing threats of fraud and financial crime. We achieve this through intellectual and thoughtful technological innovation focused on helping our customers succeed and grow. Our people are critical to our success and every one of us brings personality, heart, and professionalism to our work. At Featurespace we’ve cultivated an exciting, fun, and positive team atmosphere where everybody can contribute to solving our customers’ problems in an open, safe, and generous environment. We are always seeking to be the best at what we do and make our customers smile, and we’d like you to consider joining the team.

The Role

The Infrastructure Systems Administrator & Engineer will help us achieve our goals and deliver success on behalf of our customers by:

• Providing Infrastructure's internal 2nd line support service. This is our “Front Door”.
• Maintaining, securing & improving Featurespace's on-prem and cloud Infrastructure.
• Scheduling & executing regular maintenance tasks.

Responsibilities

As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.

• Triaging 2nd line infrastructure support tickets, project requests
• Monitoring-for, triaging & resolving infrastructure & application system issues
• Scheduled & manual systems maintenance, support, monitoring, audit, and reporting (including backup management, vulnerability remediation, configuration management)
• Delivering a quality service to exceed internal SLA & target Customer Satisfaction levels
• Working occasional Out of Hours to deliver critical maintenance

Extensive & wide-ranging experience with:

• AD, Azure, MS365 suite, Hyper-V, RDS, AWS, MFA, SSO, Identity & Access Management.
• Incident, change & problem management (incl. 3rd parties).
• Process-driven ITSM tooling (Jira, ServiceNow or similar).
• DataCentre monitoring & out-of-band hardware management.
• OS & Application patching tools.
• Structured troubleshooting methodologies.
• Enterprise Microsoft systems installation, troubleshooting & maintenance.

Good familiarity with:

• Experience within a compliance-driven, audited environment.

Preferred Skills & Experience

• Familiarity of DevOps practices / CICD pipelines.
• Disaster Recovery / BCP test execution.
• Other virtualisation platforms such as OpenStack, VMWare etc.

Other Favourable Qualities

• Demonstrable, diverse systems administration experience.
• A natural and positive tendency to "apply lessons-learned".
• Technically proficient, personable, positively pragmatic.
• Detailed, focussed, process-orientated.
• Emotionally intelligent; owning and delivering solutions, escalating appropriately.
• Eager to improve the environment, yourself, and the team.