Infrastructure & Systems Administrator

East Midlands Ambulance Service NHS Trust; Nottingham; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

On-call rota

Job summary

East Midlands Ambulance Service NHS Trust seeks an Infrastructure and Systems Administrator to deliver high-level technical support, advise on digital architectures, and maintain IT hardware across the organization. You will work within the Digital Services team to keep services available while aligning with NHS standards.

You will collaborate with staff at multiple levels, contribute to continuous improvement, and participate in an on-call rota with some travel to Trust premises as needed.

Qualifications

• Degree in IT subject or equivalent learning and experience.
• ITIL Foundation and CPD in technical infrastructure.
• Postgraduate qualification in IT related subject.
• Evidence of continuing professional development in technical infrastructure.

Responsibilities

• Provide third line technical support and advisory on digital architectures.
• Maintain Trust IT hardware and support services across teams and third parties.
• Ensure NHS standards and best practices are followed in all solutions.
• Deliver availability of services and embed cyber security-focused improvements.
• Travel to Trust premises as required to support IT functions.

Skills

IT problem solving

Technical communication

Teamwork

Independent working

Adaptability

Education

Degree in IT subject

ITIL Foundation

Postgraduate IT qualification

Continued professional development

Tools

Microsoft 365

Intune

Active Directory/Entra ID

Azure

AWS

SolarWinds

Hyper-V

VMware

Backup & Archiving

Job description

Main area IT infrastructure Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday with out of hours on call rota) Job ref 335-A-2134

Site Nottingham Divisional HQ Town Nottingham Salary £32,073 - £39,043 per annum, with 3% on call allowance. Salary period Yearly Closing 15/11/2026 23:59

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).

Job overview

An exciting opportunity has arisen to join our organisation in the role of Infrastructure and Systems Administrator within the Digital Services department.

The aim of this post is to provide an exceptional level of third line technical support, including providing advice and recommendations on the implementation and support for the Trusts digital architectures, whilst also providing maintenance for the Trust’s Information Technology hardware, working alongside the Information Technology Support Teams to provide an excellent customer focused service.

Main duties of the job

You will have experience of communicating with staff at all levels both verbally and in writing, as well as demonstrating a working knowledge of key technical architectures within an emergency services environment. You will also bring specialist knowledge and analytical skills to problem solving to the post.

The successful candidate will support all aspects of our infrastructure and services, shall provide expertise in a wide range of technical systems and assist with ensuring we adhere to NHS standards and best practices.

The successful candidate will also provide technical support to ensure availability of the services in your area of expertise and work with all teams across the Digital Services departments and third parties embedding innovation and a cyber security focused approach in all technical solutions.

Working for our organisation

The base for the role is Beechdale Divisional Headquarters, Nottingham however this is a hybrid role with a combination of a home/office working pattern. The expectation would be a balance of approximately 2/3 days on site in Nottingham on a weekly basis, with occasional site visits in Lincoln .

Applicants must reside close to or within in the East Midlands to ensure prompt on-site support during major incidents or business continuity events. T he successful candidate will be required to ensure that suitable broadband connectivity is in place at their home to allow them to carry out their work effectively, and that they adhere to the EMAS Home Working policy when applicable.

The successful candidate will need to be flexible, be willing to vary their working hours and participate in the out of hours on-call rota, and be prepared to travel to Trust premises in the course of their duties to suit the demands of the IT functions of an emergency service.

Detailed job description and main responsibilities

You will have strong demonstrable IT experience in a technical role. You will have an understanding of technical architecture to support the delivery of maintaining currency with emerging and enhancing technologies.

You will be able to re-organise workloads due to unexpected events and be capable of analysing a range of complex IT problems. You will be able to work well within a team and be happy to work autonomously for long periods of time.

Applicants must be enthusiastic and committed individuals with a proven history in a similar role, where a dynamic approach to delivering IT infrastructure services is key. We are looking for applicants who are keen to bring new ideas and innovation to the team, to achieve continuous improvements in Digital Services.

Person specification

Qualifications

• Degree in an associated IT subject or equivalent learning and experience
• Evidence of continuing professional development in technical infrastructure
• ITIL Foundation
• Post graduate qualification in IT related subject

Experience

• Demonstrable experience within a similar IT position including technical troubleshooting
• Experience in using and administering desktop, server, and mobile operating systems e.g., Windows, Linux, macOS, iOS, Android
• Microsoft 365, Intune, Active Directory/Entra ID administration and support experience
• Experience administering cloud platforms e.g, Microsoft Azure, AWS
• Experience with monitoring tools e.g, SolarWinds
• Experience of working within the NHS
• Experience of developing Standard Operating Procedures and documentation
• Experience of network administration e.g, routing & switching, software-defined networking, firewalls
• Experience of virtualisation technologies e.g Hyper-V, VMware
• Experience of data management, storage, security, backup and archiving administration

Knowledge and Skills

• Ability to produce technical reports and documentation to a wide-ranging audience
• Capable of analysing and resolving complex IT problems
• Able to present to a variety of audiences on complex issues
• Ability to make judgements independently of senior managerial support to support on call (out of hours) responsibilities
• Knowledge of Data Protection Act and ISO27001
• Demonstrates up-to-date awareness of new technology, and its potential application to healthcare information issues

Personal Attributes

• Able to work under intense pressure and make informative decisions in a reactive environment.
• Able to use judgement and negotiate on complex or contentious issues with conflicting priorities
• Able to re-prioritise in response to unexpected situations
• Ability to complete daily tasks unsupervised
• Strong organisational, management and time management skills
• Able to concentrate for long periods of time
• Able to work at PC for more than 85% of the working day
• Ability to travel across the various locations across the EMAS region

The East Midlands has a lot to offer:

Making a Difference

Action Packed Roles

Support and Belonging

Accessibility

If you have any accessibility requirements at any point during the recruitment process, then please contact the recruiting manager.

If you haven’t heard back from us within eight weeks of the closing date please consider your application unsuccessful.

Due to the high volume of applications received we are unable to provide updates on the progress of applications and only successful candidates at shortlisting stage will be contacted, regrettably feedback will not be provided. If you are unsuccessful at this stage please refer back to the job description, person specification and advertised requirements for ways to improve your future applications.

Internal candidates applying for vacancies must have completed their probationary period (stated within your contract) at point of application.

East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer,committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under-represented within our workforce, and we welcome applications from within these communities.

We are keen to promote a positive work-life balance. We recognise the importance of being able to spend quality time with family and friends and to engage in your own personal interests outside of work, which alongside work helps us to lead healthy and fulfilling lives. We are committed to embedding the NHS People Promise to support colleagues to work flexibly in a way that works for our patients, for us and for you. Many of our staff already work flexibly in many different ways, including job share, part-time or other flexible working patterns. Please talk openly to us at interview about flexible working opportunities. In addition, if a role is advertised as home based, we remain committed to supporting flexibility around workplace locations, so please talk to us about the options available to you. If it works for our service, we will do our best to make it work for you.

At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values – respect, integrity, contribution, teamwork and compassion - underpin everything we do – how we deliver our services and how we work with each other. We believe that it’s our people who make EMAS what it is.

Our Vision –Respondingto patient needs in the right way,developingour organisation to become outstanding for patients and staff, andcollaboratingto improve wider healthcare.

Please note we reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.

Please be aware if you are applying for a Frontline role, an Enhanced DBS clearance check will be required, and depending on the nature of other non-patient facing roles this check may also be required if offered a position with EMAS (Al l spent and unspent convictions must declared).

If you are not part of the update service, you will be liable for the payment and this will be deducted from your first months’ salary. The current cost of an enhanced DBS check is £46.88.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

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