Project Support Officer - NHS People Portal (15-month secondment)

Transformation Unit; Nottingham; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Flexible working patterns

Competitive holiday entitlement

NHS Pension Scheme

Training & development

Cycle to work

Job summary

East Midlands Ambulance Service NHS Trust is seeking a Project Support Officer for the NHS People Portal programme on a 15‑month secondment. The role supports governance, planning and stakeholder engagement across EMAS sites, with hybrid working from Trust Headquarters and travel as needed.

The successful candidate will have strong organisational and communication skills, experience with ESR and Trac, and knowledge of project governance and PMO practices.

Qualifications

• General Education up to GCSE / A Level or equivalent NVQ level (incl. Maths & English).
• Project management qualification such as APM Project Foundations or PRINCE2 Foundation.
• PMO qualification such as P3O Foundation.

Responsibilities

• Maintain project documentation, plans, action logs, risks, issues, decisions & change controls.
• Monitor progress and assist with project reports and management information.
• Coordinate meetings, workshops and stakeholder engagement events; prepare agendas, papers, minutes and actions.
• Liaise with project leads and a wide range of internal/external stakeholders.
• Support project planning, scheduling, resource management and QA activities.
• Monitor project communications and ensure actions are followed through.
• Support delivery of specific project work packages.
• Provide admin support to the People Directorate Senior Leadership Team (diary/meetings).
• Maintain clear, accurate project records & robust audit trails.

Skills

Organisational skills

Communication

Meeting & events planning

Report writing & management info

Microsoft Office

Education

GCSE / A Level equivalent

APM Project Foundations or PRINCE2 Foundation

P3O Foundation PMO

Tools

ESR

Trac

Microsoft Project

SharePoint

Teams

Job description

Employer East Midlands Ambulance Service NHS Trust Employer type NHS Site EMAS Trust Headquarters Town Nottingham Salary £32,073 - £39,043 per annum Salary period Yearly Closing 08/11/2026 23:59

Project Support Officer - NHS People Portal (15-month secondment)

NHS AfC: Band 5

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non‑Emergency pre‑hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).

Job overview

Are you highly organised, proactive and looking for an opportunity to play a key role in an exciting workforce transformation programme?

We are looking for a motivated and enthusiastic Project Support Officer to join our NHS People Portal Programme Team.The successful candidate will join our team on a 15-month secondment.

This is a varied role where you’ll be at the heart of the programme, helping the team stay organised, informed and on track. You’ll work with colleagues across the organisation, senior leaders, regional teams and external partners, providing high-quality project and administrative support. The successful candidate will have experience of working with People systems, including ESR and Trac.

You’ll work alongside a skilled and motivated multidisciplinary team, gaining exposure to programme governance, stakeholder engagement, planning and organisational change.

The role is predominantly hybrid, based at Trust Headquarters. There is a requirement to attend Trust or other premises when needed. You must therefore be able to travel between EMAS sites.

Main duties of the job

As Project Support Officer, you will help ensure effective project governance and that accurate, up-to-date information is available to support the successful delivery of the NHS People Portal.

Working closely with the NHS People Portal Change Manager and programme team, your responsibilities will include:

• Maintaining project documentation, plans, action logs, risks, issues, decisions and change controls
• Monitoring progress and supporting the preparation of project reports and management information
• Coordinating meetings, workshops and stakeholder engagement events, including agendas, papers, minutes and actions
• Liaising with project workstream leads and a wide range of internal and external stakeholders
• Supporting project planning, scheduling, resource management and quality assurance activities
• Monitoring project communications and helping ensure actions are followed through
• Supporting the delivery of specific project work packages
• Providing administrative support to the People Directorate Senior Leadership Team, including diary and meeting management
• Helping maintain clear, accurate project records and robust audit trails

Working for our organisation

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too:

• Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff
• Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
• Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
• Uniform will be provided where this is a requirement of the role
• Expert training and support from our dedicated in‑house education team.
• Membership of the NHS Pension Scheme.
• Occupational Health support along with an Employee Assistance Programme
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Salary Sacrifice Schemes and cycle to work.
• An exceptional place to work to provide with high-quality emergency care to save lives and make a difference to people
• A first‑class employer, promoting equality, diversity and inclusion of our employees. We are a Rainbow Accredited organisation, and a Veteran Aware and Disability Confident employer.

Detailed job description and main responsibilities

You’ll be someone who enjoys working in a busy environment and can confidently balance competing priorities. You will have excellent attention to detail, strong organisational skills and the confidence to build effective working relationships with colleagues at all levels.

We’re looking for someone who can bring:

• Excellent written and verbal communication skills
• Strong organisation and time‑management skills, with the ability to meet tight and sometimes conflicting deadlines
• Experience of organising meetings and/or events and producing agendas, minutes and action logs
• Experience of maintaining accurate records and developing effective administrative systems
• The ability to produce reports and management information
• Good analytical and problem‑solving skills
• Confidence using Microsoft Office applications, including Word, Excel, PowerPoint, Teams and SharePoint
• The ability to work independently, use your initiative and recognise when issues need to be escalated
• A flexible, reliable and solution‑focused approach.
• Knowledge of project delivery and project governance is required. Previous experience of project support, NHS or healthcare projects, project risk management, change control, Microsoft Project or formal project management/PMO qualifications would also be advantageous

This is an excellent opportunity to contribute to an important programme of workforce change while developing your experience of project delivery in a complex NHS environment.

If you’re organised, enthusiastic, comfortable working with detail and enjoy bringing structure to a busy team, we’d love to hear from you.

Please review the full job description and person specification before applying to ensure you demonstrate how you meet the essential criteria in your application.

Person specification

Qualifications

• General Education up to GCSE / A Level or equivalent NVQ level (including Maths and English).
• Qualification in project management such as APM Project Foundations or PRINCE2 Foundation qualification.
• Qualification in PMO such as P3O Foundation.

Experience

• Experience of producing meeting papers, including agendas, minutes, and maintaining action logs.
• Experience of developing effective systems for efficient and effective administration
• Maintaining accurate records using configuration management.
• Experience of generating reports and providing management information to support organisation decision making.
• Arranging meetings and/or events.
• Working knowledge of project delivery and project governance.
• Experience of working in the NHS or health sector in a project related capacity.
• Experience of working People systems (ESR and Trac)
• Maintaining project risk logs with awareness of structured risk management techniques.

Skills

• Excellent verbal and written communication and document presentation skills.
• Proven organisational skills and ability to work to tight deadlines.
• Good analytical skills with the ability to analyse situations where more than one solution is possible
• Able to assess project progress against agreed timescales and objectives.

The East Midlands has a lot to offer:

Making a Difference

Action Packed Roles

Support and Belonging

Accessibility

If you have any accessibility requirements at any point during the recruitment process, then please contact the recruiting manager.

If you haven’t heard back from us within eight weeks of the closing date please consider your application unsuccessful.

Due to the high volume of applications received we are unable to provide updates on the progress of applications and only successful candidates at shortlisting stage will be contacted, regrettably feedback will not be provided. If you are unsuccessful at this stage please refer back to the job description, person specification and advertised requirements for ways to improve your future applications.

Internal candidates applying for vacancies must have completed their probationary period (stated within your contract) at point of application.

East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer,committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under‑represented within our workforce, and we welcome applications from within these communities.

We are keen to promote a positive work‑life balance. We recognise the importance of being able to spend quality time with family and friends and to engage in your own personal interests outside of work, which alongside work helps us to lead healthy and fulfilling lives. We are committed to embedding the NHS People Promise to support colleagues to work flexibly in a way that works for our patients, for us and for you. Many of our staff already work flexibly in many different ways, including job share, part‑time or other flexible working patterns. Please talk openly to us at interview about flexible working opportunities. In addition, if a role is advertised as home based, we remain committed to supporting flexibility around workplace locations, so please talk to us about the options available to you. If it works for our service, we will do our best to make it work for you.

At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values – respect, integrity, contribution, teamwork and compassion - underpin everything we do – how we deliver our services and how we work with each other. We believe that it’s our people who make EMAS what it is.

Our Vision -Respondingto patient needs in the right way,developingour organisation to become outstanding for patients and staff, andcollaboratingto improve wider healthcare.

Please note we reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.

Please be aware if you are applying for a Frontline role, an Enhanced DBS clearance check will be required, and depending on the nature of other non-patient facing roles this check may also be required if offered a position with EMAS (Al l spent and unspent convictions must declared).

If you are not part of the update service, you will be liable for the payment and this will be deducted from your first months’ salary. The current cost of an enhanced DBS check is £46.88.