Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Plymouth, where you will support the NOC engineering team. Your role will involve managing incident tickets, coordinating with various teams, and ensuring effective communication with customers. The company offers a diverse career path, emphasizing growth and inclusivity in the workplace.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Communicate incident updates to customers.

Skills

1st Line diagnostics

Strong communication

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Plymouth

Join Telent's Engineering Team to innovate and develop solutions that impact critical national infrastructure. Be part of a high-performing team managing complex, vital work to keep the nation's infrastructure connected and secure 24/7.

Job Overview:

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution according to procedures and contractual KPIs. The role involves working in a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, control teams, and field resources.
7. Communicate incident updates to customers.
8. Collaborate with utility companies regarding power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills for liaising with all levels of seniority.
• Proficiency with Microsoft Office packages.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and individual expression.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping via Telent Rewards.

Learn More:

Watch our Telent Video to discover more about us!

We are committed to diversity and inclusion, ensuring everyone feels valued, supported, and empowered to reach their potential.