Infrastructure Support Engineer, IREO

AMAZON UK; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Support Engineer to join the Infrastructure Reliability Engineering Organisation (IREO) in London. You will diagnose complex customer issues, apply Linux/Windows expertise, and collaborate with internal teams to maintain high SLAs.

The role emphasizes automation, continuous improvement, and hands-on development across services and platforms. You will engage with software/hardware teams to patch, migrate OS, and implement code updates, while growing

Qualifications

• Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or a related field.
• Experience in systems administration (Linux/Windows).
• Experience working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent.

Responsibilities

• Dive deep to pinpoint the underlying causes of customer-related issues, providing valuable assistance in escalations when necessary.
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
• Efficiently manage ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
• Lead the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation.
• Engage with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code updates.
• Work with various internal software development teams to actively enhance systems and services within the team’s scope.
• Collaborate closely with experienced engineers and actively engage in knowledge-sharing sessions with the team.
• Allocate personal development time for mastering new programming languages, honing software development skills, and crafting services to enrich your career growth.

Skills

Linux

Windows

Python

Java

Perl

PHP

Ruby

Bash

Education

Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or a related field

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Are you a passionate problem solver with a talent for unravelling intricate technical challenges? Do you flourish in an environment that demands innovation, resilience, and the ability to build and maintain robust services? If so, we have an exciting opportunity for you within the Infrastructure Reliability Engineering Organisation (IREO) team.

You’ll have the privilege of being a valued member of an exceptional team, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment. A day in the life of a support engineer looks something like this:

• Dive deep to pinpoint the underlying causes of customer-related issues, providing valuable assistance in escalations when necessary.
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
• Efficiently manage ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
• Lead the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation.
• Engage with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code updates.
• Work with various internal software development teams to actively enhance systems and services within the team’s scope.
• Collaborate closely with experienced engineers and actively engage in knowledge-sharing sessions with the team.
• Allocate personal development time for mastering new programming languages, honing software development skills, and crafting services to enrich your career growth.

At Amazon Web Services (AWS), you will get hands-on experience with tools and services that exist outside the scope of native AWS products. This presents an exciting opportunity to engage with systems you might not encounter otherwise, allowing you to gain invaluable experience in infrastructure development.

Basic Qualifications

• Bachelor's degree in Information Science, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or a related field
• Experience in systems administration (Linux/Windows)
• Experience working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent

Preferred Qualifications

• Experience in cloud computing technologies
• Experience in networking and troubleshooting
• Experience with support procedures and methodologies for production computing environments
• Experience automating routine tasks

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.