Data Center Technician , Operations, IT, & Support Engineering

AMAZON UK; Swindon; On-site; GBP 30,000 - 38,000; Full time

Job summary

Amazon is seeking a Data Centre Technician to join a diverse team supporting AWS global infrastructure. You will troubleshoot facility and rack-level events, document SOPs, and contribute to safe, reliable operations across region sites.

The role includes on-call rotations, potential after-hours work, and travel up to 10%. You will work with Linux, networking hardware, and standard procedures to keep systems running at the highest standards.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience in computer networking.
• Experience working with Linux operating systems.
• Can lift and rack equipment up to 40 pounds.
• Experience with computer hardware troubleshooting and repair.
• Must be a UK national and able to obtain and maintain a UK Government Security Clearance.

Responsibilities

• Troubleshooting facility and rack-level events within internal SLAs.
• Perform root cause analysis of equipment failures.
• Ensure all safety procedures are adhered to while performing work.
• Respond to off-hour emergency calls per on-call rotation for any one of the region’s sites.
• Fully comply with all physical security procedures and policies.
• Must be commutable to the Thames Valley Region.

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We’re looking for a Data Centre Technician. You will become the primary resolver for your support team, troubleshooting and solving all but the most complex infrastructure issues. You will create and maintain documentation on the technologies you support and convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support and can innovate and make decisions on your own while taking direction when given.

Regular work schedule is Monday to Friday, with participation in an on‑call rotation and requirement to provide shift coverage during emergencies. This may include responding to after‑hours calls, working outside regular business hours, 12‑hour shifts, or rotating shifts to ensure operational coverage during critical situations. Travel may be required up to 10% of the time.

Responsibilities

• Troubleshooting facility and rack‑level events within internal Service‑Level Agreements (SLAs).
• Perform root cause analysis of equipment failures.
• Ensure all safety procedures are adhered to while performing work.
• Respond to off‑hour emergency calls per on‑call rotation for any one of the region’s sites.
• Fully comply with all physical security procedures and policies.
• Must be commutable to the Thames Valley Region.

Basic Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience in computer networking.
• Experience working with Linux operating systems.
• Can lift and rack equipment up to 40 pounds.
• Experience with computer hardware troubleshooting and repair.
• Must be a UK national and able to obtain and maintain a UK Government Security Clearance.

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

Equal Opportunity Employer

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.