Data Centre Technician, Operations, IT, & Support Engineering, Operations, IT, & Support Engineering

Amazon; Newcastle upon Tyne; On-site; GBP 28,000 - 40,000; Full time

Job summary

Amazon AIS is seeking a Data Centre Technician to join a diverse team of engineers and specialists. You will become the primary resolver for your support team, troubleshoot Linux server issues, and create SOPs for junior staff while owning small projects.

This role requires 24/7 on-call coverage, potential 12-hour shifts, and travel up to 10%. You will support data centre power and cooling events, interact with vendors, and contribute to uptime and security best practices.

Qualifications

• Experience in networking and troubleshooting.
• Experience working with Linux.
• Experience with computer hardware troubleshooting and repair.

Responsibilities

• Troubleshoot technical issues on various platforms.
• Perform root cause analysis of equipment failures.
• Meet 24x7 On-Call requirements and respond during shift rotations.
• Install and configure racks of hosts in line with internal SLAs.
• Triage and resolve trouble tickets for devices in your region.

Skills

Networking

Linux

Hardware repair

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Description

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.

24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time.

Key job responsibilities

Problem Solving:

Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently

Escalation point and technical troubleshooter for all Systems and problems

Deep diving into Linux server issues

XEN service virtualization troubleshooting

Technical:

Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical

Remediation of physical layer outages, both Systems & Network

Remediation or recovery of physical power issues on racks

Participate in Data Center power & cooling events

Operations:

Meet 24x7 On-Call requirements and response during shift rotations.

Install & configure racks of hosts in line with internal SLAs

Triage & resolve trouble tickets for all devices in your region

Data Center point of contact for all High Severity issues

Physical replacement of server and network device parts

Ensure correct rotation of parts & spares

Help define metrics to increase our customer uptime

Enforcing Amazons Security Best Practices

Interact with third party vendors & contractors

Contribute ideas to improve operational efficiency

Project Management:

Participate in and deliver on a number of high impact small to mid-scale projects

Participate in team meetings for metric analysis and project status updates

Help build the world’s largest Cloud infrastructure

Mentoring:

Share knowledge and help educate less technical staff on the best practices related to all service owner issues

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

A day in the life

Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)

Perform root cause analysis of equipment failures

Ensure all safety procedures are adhered to while performing work

Respond to off hour emergency calls per on call rotation for any one of the region’s sites

Fully comply with all physical security procedures and policies

Basic Qualifications

• Experience in networking and troubleshooting

• Experience working with Linux

• Can reach and stretch to position equipment and fixtures while maintaining balance

• Experience with computer hardware troubleshooting and repair

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings

• Experience managing work and priorities through a ticketing system

• technical certification in a relevant field (e.g., Computer Science, Networking Engineering), or experience with cabling infrastructure best practices and methodologies

• Bachelor's degree in Information Technology, Computer Science, or a related field, or experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult your Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.