Infrastructure Support Engineer

Annsummers.com; United Kingdom; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

50% staff discount

Birthday day off

Social events

Annual leave + purchase scheme

Job summary

Ann Summers is seeking an Infrastructure Support Engineer for hybrid work with 2 days at the head office in Whyteleafe and 3 days from home. You’ll be the escalation expert for infrastructure issues, supporting Windows Server, AD, Entra ID, and Microsoft 365 while improving security and resilience across cloud and on‑prem environments.

You will monitor, patch and back up systems, collaborate with teams, and mentor IT staff, contributing to a secure and high‑performing technology estate.

Qualifications

• Experience providing infrastructure support across large IT environments.
• Knowledge of Windows Server, Active Directory and Microsoft 365.
• Understanding of identity services (Entra ID) and cloud platforms.
• Familiarity with security, incident response and patching processes.

Responsibilities

• Serve as the go-to escalation point for complex infrastructure issues.
• Investigate incidents, perform root-cause analysis and drive resolution.
• Manage core infrastructure and cloud services, including AD/Entra ID and M365.
• Monitor health, performance and security, and coordinate recovery activities.
• Mentor Service Desk staff and document best practices.

Skills

Infrastructure Support

Calm under pressure

Communication skills

Ownership mindset

Tools

Windows Server

Active Directory

Microsoft Entra ID

Microsoft 365

Networking

Endpoint management

Virtualisation

Job description

Infrastructure Support Engineer

Based at our Head Office in Whyteleafe, Surrey (CR3 0GG), just outside of Croydon.

Hybrid working, 2 days at head office and 3 days working from home, plus flexi core hours.

Our benefits are worth getting excited about… 50% staff discount, colleague social events and a paid day off for your Birthday, to name a few!

We’re adding to our Infrastructure team! As an Infrastructure Support Engineer, you’ll play a crucial role in keeping our systems, services and people connected, secure and supported. Strengthening our infrastructure, supporting our cloud platforms and helping protect the business against emerging security threats.

If you love solving complex technical challenges, thrive on getting to the root cause of issues, and enjoy sharing your expertise with others, we'd love to hear from you.

The role

The go-to expert for complex technical issues, acting as the highest point of escalation within our IT support team. You'll investigate and resolve critical incidents, drive root cause analysis and work closely with internal teams and external partners to deliver a secure, reliable and high-performing technology environment.

• Acting as the final technical escalation point for complex infrastructure and security incidents, carrying out root cause analysis and driving issues through to resolution.
• Managing and supporting core infrastructure, including Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365, endpoint management and network services.
• Responding to security threats, investigating identity and access risks, maintaining security tools, and coordinating vulnerability remediation and patching.
• Monitoring the health, performance and availability of infrastructure, cloud services and virtualised environments to ensure a stable and secure technology estate.
• Supporting backup, recovery and business continuity activities while identifying opportunities to improve infrastructure, security and service delivery.
• Mentoring Service Desk colleagues, sharing technical expertise, maintaining documentation and ensuring best practice and governance standards are followed.
• Championing the Ann Summers values, acting as a role model in everything you do

You’ll be great if you have…

• Infrastructure Support experience, either as an Infrastructure Support Engineer or an experienced 2nd/3rd Line IT Service Desk Analyst.
• Experience supporting Windows Server, Active Directory, Microsoft Entra ID and Microsoft 365.
• Knowledge of infrastructure, networking, endpoint management and virtualisation technologies.
• Strong understanding of cyber security, threat detection, vulnerability management and incident response.
• Enjoy solving complex technical challenges and can stay calm under pressure, especially when dealing with critical incidents.
• Communicates confidently with both technical and non-technical audiences
• Takes ownership, with a proactive approach to improving systems, security and service delivery.
• An affinity with our brand, products and values.

At Ann Summers, we are proud to continue embracing inclusion, diversity, and equity in our everyday practices, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills, and views.

What do we bring to the party?

Being part of the AS team offers some fab benefits, not only is it a great business to be part of, but you will also enjoy:

• 29 days holiday (including Bank Holidays), plus an extra day for each year you’re with us, up to a set limit.
• Your birthday off, because it’s worth celebrating!
• Holiday purchase scheme for a little extra flexibility
• Workplace pension
• 50% staff discount and sample sales
• Reward Gateway that’s packed with perks and savings
• Regular social events and engagement initiatives
• Access to THRIVE, our brilliant learning platform
• Udemy Academy License
• Employee Support Programme via the Retail Trust
• Eye care vouchers
• Free onsite parking or a Season Ticket Loan

A bit about Ann Summers

You might know us as the destination for must-have lingerie, or even the inventors of the Rampant Rabbit, and you’re right, but we’re SO much more than that…

We’re a unique brand that strives to EMPOWER, lives to PUSH BOUNDARIES, gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE!

We regret that due to high volumes, we are unable to acknowledge every application.

Applicants must have the legal right to work in the UK, unfortunately, we are unable to offer visa sponsorship for this position.

Ann Summers complies with all GDPR policies, and by responding to this ad, your details will be kept on record for a total of 12 months unless expressed otherwise.

#HOL