Business Systems Analyst

Ann Summers; Tandridge; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

31 days holiday including Bank Holidays

Paid birthday off

50% staff discount

Holiday purchase scheme

Employee Support Programme

Job summary

Ann Summers is seeking a Business Systems Analyst at their Head Office in Whyteleafe, Surrey. This hybrid role involves owning essential platforms such as Zendesk and Salsify, where you'll drive system improvements and collaborate with various stakeholders.

The ideal candidate should have experience with enterprise systems and excellent analytical skills. You will enjoy benefits like 31 days of holiday, a paid day off for your birthday, and a 50% staff discount, showcasing the company's commitment to employee well-being.

Qualifications

• Experience working with enterprise or workflow-based systems.
• Understanding of Business Analysis and project delivery.
• A confident relationship builder who collaborates effectively.

Responsibilities

• Act as the functional owner of assigned business systems.
• Partner with stakeholders to analyze requirements and deliver effective solutions.
• Develop and execute testing plans.

Skills

Experience with enterprise systems

Business Analysis

Project delivery

Change management

ITIL/service management principles

Curious analytical problem-solver

Familiarity with AI tools

Tools

Zendesk

Salsify

Scurri

Job description

Based at our Head Office in Whyteleafe, Surrey (CR3 0GG), just outside of Croydon.

Hybrid working, 2 days at head office and 3 days working from home, plus flexi core hours.

Our benefits are worth getting excited about… 50% staff discount, colleague social events and a paid day off for your Birthday, to name a few!

We have an exciting opportunity to join our Tech Delivery team as a Business Systems Analyst, owning three key platforms: Zendesk, Salsify and Scurri. We're looking for a naturally curious problem-solver who enjoys turning business needs into practical system improvements and delivering real business value.

A hands‑on role where you'll work closely with stakeholders across the business, driving system improvements, configuring enhancements and testing changes to ensure they deliver real value. You'll be a collaborative partner who can bring people on the journey, build strong relationships and help shape smarter, more efficient ways of working.

The role:

This is a highly collaborative role that combines system expertise and implementation, business analysis, change delivery and continuous improvement, helping Ann Summers get the very best from its business systems.

• Act as the functional owner of assigned business systems, ensuring they are configured, maintained and optimised to support business goals.
• Influence with impact. build strong relationships with users, stakeholders and third-party suppliers, providing guidance and best-practice support.
• Partner with stakeholders to understand business needs, analyse requirements and deliver effective system solutions.
• Assess the impact of proposed changes and support the successful delivery of system updates.
• Configure system enhancements, workflows, permissions and process improvements that drive efficiency and improve the user experience.
• Develop and execute testing plans, carrying out functional and end‑to‑end testing to ensure changes deliver the expected outcomes.
• Troubleshoot issues, identify solutions and help maintain system stability and performance.
• Create and deliver training, supporting colleagues in adopting new functionality and ways of working.
• Ensure system changes are documented, controlled and compliant with governance requirements.
• Continuously look for opportunities to improve processes, system capability and business performance.
• Be a true brand ambassador, championing our Ann Summers values at all times.

You’ll be great if you…

• Have experience working with enterprise or workflow‑based systems, including platforms such as Zendesk, Salsify, Scurri or similar solutions.
• Understanding of Business Analysis, project delivery, change management and ITIL/service management principles.
• A confident relationship builder who influences and collaborates effectively across the business.
• A curious, analytical problem‑solver with experience testing, validating and improving system solutions.
• Familiarity with AI tools and technologies, with a passion for continuous improvement and innovation.
• An affinity with our brand, products and values.

At Ann Summers, we are proud to continue embracing inclusion, diversity, and equity in our everyday practices, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills, and views.

What do we bring to the party?

Being part of the AS team offers some fab benefits, not only is it a great business to be part of, but you will also enjoy:

• 31 days holiday (including Bank Holidays), plus an extra day for each year you’re with us, up to a set limit.
• Your birthday off, because it’s worth celebrating!
• Holiday purchase scheme for a little extra flexibility
• 50% staff discount and sample sales
• Reward Gateway that’s packed with perks and savings
• Regular social events and engagement initiatives
• Access to THRIVE, our brilliant learning platform
• Employee Support Programme via the Retail Trust
• Free onsite parking or a Season Ticket Loan

A bit about Ann Summers

You might know us as the destination for must‑have lingerie, or even the inventors of the Rampant Rabbit, and you’re right, but we’re SO much more than that…

We’re a unique brand that strives to EMPOWER, lives to PUSH BOUNDARIES, gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE!

Ann Summers complies with all GDPR policies, and by responding to this ad, your details will be kept on record for a total of 12 months unless expressed otherwise.