Infrastructure Support Assistant (Temporary) - REQ06786 - 490918

North Lanarkshire Council Ltd; Motherwell; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

6 public holidays

Flexible working where possible

Learning & development via NL Learn

Job summary

North Lanarkshire Council is seeking an Infrastructure Support Assistant to join the Telecoms and Infrastructure Team on a 23-month fixed-term basis. This role offers an excellent opportunity for an aspiring ICT professional to develop skills within a large, complex public sector environment.

You will gain hands-on experience supporting networking and communications, deploying ICT projects, and providing 1st and 2nd line support across Council sites.

Qualifications

• SVQ3, HNC or equivalent ICT qualification.
• Experience supporting ICT infrastructure or communications technologies.
• Knowledge of networking principles including LAN, WAN and wireless technologies.
• Strong troubleshooting and problem-solving skills.
• Good communication and technical documentation skills.
• A proactive and customer-focused approach.
• A full UK driving licence.

Responsibilities

• Supporting networking, wireless and communications solutions across Council sites.
• Assisting with the deployment and commissioning of ICT infrastructure projects.
• Providing 1st and 2nd line support for network and telecommunications services.
• Supporting Cisco Webex and Unified Communications platforms.
• Diagnosing and resolving infrastructure faults and service issues.
• Producing and maintaining technical documentation.
• Working with suppliers, partners and internal stakeholders.
• Supporting cyber security and compliance initiatives.
• Contributing to the delivery of major ICT projects and service improvements.

Skills

SVQ3/HNC in ICT

ICT infrastructure experience

LAN/WAN/Wireless networking

Troubleshooting

Communication & documentation

Proactive & customer-focused

Full UK driving licence

Education

SVQ3/HNC or equivalent ICT qualification

Job description

North Lanarkshire Council is looking for a motivated and enthusiastic Infrastructure Support Assistant to join our Telecoms and Infrastructure Team on a 23-month fixed-term basis. This role offers an excellent opportunity for an aspiring ICT professional to develop their skills within a large and complex enterprise environment.

This is an exciting development opportunity for someone who already has some experience working within ICT infrastructure, networking or telecommunications and is looking to take the next step in their career.

You will work alongside a highly skilled team of infrastructure specialists supporting critical Council services and delivering modern technology solutions across North Lanarkshire.

During the role you will gain valuable hands-on experience with:

• Cisco Wireless Networking
• Cisco Switching Technologies
• Cisco Webex Calling and Unified Communications
• Enterprise LAN, WAN and Datacentre technologies
• ICT Infrastructure Projects
• Network Security and Cyber Security Controls
• Technical Design, Support and Troubleshooting
• Public Sector ICT Service Delivery

This role provides an excellent foundation for progression into senior infrastructure, networking or communications positions.

About the Role

As an Infrastructure Support Assistant, you will support the implementation, maintenance and development of the Council's ICT networking and communications infrastructure. Working closely with experienced Infrastructure Support Officers, you will assist in delivering secure, resilient and high-performing technology services that support thousands of users across the Council.

You will be involved in:

• Supporting networking, wireless and communications solutions across Council sites.
• Assisting with the deployment and commissioning of ICT infrastructure projects.
• Providing 1st and 2nd line support for network and telecommunications services.
• Supporting Cisco Webex and Unified Communications platforms.
• Diagnosing and resolving infrastructure faults and service issues.
• Producing and maintaining technical documentation.
• Working with suppliers, partners and internal stakeholders.
• Supporting cyber security and compliance initiatives.
• Contributing to the delivery of major ICT projects and service improvements.

We are looking for someone who already has some practical experience within an ICT support, networking or infrastructure environment and who is keen to develop their technical skills further.

You should have:

• SVQ3, HNC or equivalent qualification in an ICT-related discipline.
• Experience supporting ICT infrastructure or communications technologies.
• Knowledge of networking principles including LAN, WAN and wireless technologies.
• Strong troubleshooting and problem-solving skills.
• Good communication and technical documentation skills.
• A proactive and customer-focused approach.
• A full UK driving licence.

Desirable

Experience or exposure to any of the following would be advantageous:

• Cisco Wireless solutions
• Cisco Switching
• Cisco Webex
• Unified Communications and IP Telephony
• Structured cabling and fibre technologies
• Datacentre technologies and virtual switching environments ]

What We Offer

• A unique opportunity to develop enterprise-level infrastructure skills.
• Hands-on experience with industry-leading Cisco technologies.
• Exposure to large-scale ICT projects and transformational programmes.
• Supportive team environment with experienced technical specialists.
• Access to learning and development opportunities.
• Flexible working arrangements where operationally appropriate.
• The opportunity to make a real difference to the delivery of public services across North Lanarkshire.

As an Agile worker your main base will be Motherwell Civic Centre however this role is predominately field based and will require you to visit various Councils sites around North Lanarkshire, including educational establishments.

You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role.

This is a temporary position until 29/09/28

Working here at North Lanarkshire Council

If you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefitsavailable to you,find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone [phone].

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read - My NL