Infrastructure Stakeholder Liaison Specialist

Intersect Global Limited; Basingstoke; On-site; GBP 26,000 - 38,000; Full time

Job summary

Intersect Global Limited is seeking a Customer Liaison Officer to support major infrastructure projects in the energy sector. You will be the key link between operations, customers and local stakeholders, ensuring clear communications throughout planned and reactive works.

Responsibilities include responding to enquiries, updating on progress, handling concerns with empathy, and engaging with residents during site visits while supporting community engagement and social value initiatives.

Qualifications

• Experience in customer liaison or stakeholder engagement within construction, utilities, civil engineering or infrastructure would be highly advantageous.
• Strong communication and interpersonal skills with the ability to liaise with diverse stakeholders.
• Organised, approachable and confident in communicating with people at all levels.

Responsibilities

• Respond to customer enquiries via telephone, email and other communication channels.
• Keep customers informed of project progress, planned works and any changes or delays.
• Manage customer concerns and complaints with empathy, professionalism and a solutions-focused approach.
• Liaise closely with site and operational teams to provide accurate, timely updates.
• Record customer interactions and maintain accurate information across internal systems.
• Gather customer feedback and identify opportunities to improve service delivery.
• Work collaboratively with internal teams to deliver a consistent, high-quality customer experience.
• Support the delivery of civil engineering and infrastructure projects within the energy sector.
• Carry out site visits to engage with residents, businesses and other stakeholders affected by the works.
• Support community engagement and social value initiatives, including local events, education programmes and stakeholder presentations.
• Attend community meetings, customer engagement events and stakeholder forums as required.
• Work alongside project and client teams to identify opportunities to enhance the customer journey and maintain positive community relationships.

Skills

Customer service

Communication

Stakeholder engagement

Site visits

Customer enquiry handling

Job description

Intersect Global Limited is seeking a Customer Liaison Officer to support major infrastructure projects in the energy sector. You will be the key link between operations, customers and local stakeholders, ensuring clear communications throughout planned and reactive works.

Responsibilities include responding to enquiries, updating on progress, handling concerns with empathy, and engaging with residents during site visits while supporting community engagement and social value initiatives.