Infrastructure Project Manager – 11910SRP

Proactive IT; West of England, Greater London; On-site; GBP 75,000 - 90,000; Full time

Job summary

Proactive Appointments Ltd. partners with a leading banking client to recruit an experienced Infrastructure Project Manager for their Infrastructure and Service Operations function. The role focuses on delivering infrastructure projects and service improvements in a complex banking environment.

You will manage a portfolio of 4–7 projects, engage with technical SMEs and stakeholders, and drive governance, risk and operational resilience across networks, data centres and platforms.

Qualifications

• Around 10 years of PM experience within IT or financial services.
• Strong infrastructure background across networks, platforms, storage or data centres.
• Proven track record delivering technical infrastructure projects and service improvements.
• Experience delivering within a portfolio, programme or project delivery environment.
• Solid governance, planning, reporting and risk management capabilities.
• Good understanding of ITSM and service operations.
• Experience working with ServiceNow, ITM or similar platforms.
• Traditional waterfall delivery approach with disciplined governance.
• Excellent stakeholder management and credibility with technical SMEs.
• Ability to communicate clearly with senior stakeholders and executives.

Responsibilities

• Managing the delivery of infrastructure projects across networks, platforms, storage and data centres.
• Driving continuous service improvements across infrastructure and service operations.
• Coordinating remediation of infrastructure risks and end-of-life concerns.
• Upgrading platforms, introducing new functionality and improving customer services.
• Overseeing infrastructure builds, deployments, device rollouts and enhancements.
• Establishing governance, plans, milestones, dependencies and reporting.
• Working with technical SMEs, Product Owners and Service Management to drive delivery.
• Managing stakeholder expectations and progress within BAU environments.
• Supporting structured mitigation models to accelerate risk resolution.

Skills

10 years PM experience

Strong infrastructure background

Delivering technical infra projects

Portfolio/programme delivery

Governance and risk management

IT service management understanding

Engage with technical SMEs

Stakeholder management

Executive communication

Waterfall project delivery

Tools

ServiceNow

ITM

Infrastructure deployment tooling

Job description

11910SRP
£75k – 90k per year

Infrastructure Project Manager

4 days onsite initially – Contract to Permanent opportunity

We are partnering with a leading banking client to recruit an experienced Infrastructure Project Manager to join their Infrastructure and Service Operations function.

This is an exciting opportunity for a seasoned Project Manager with a strong infrastructure background to take ownership of a varied portfolio of technical delivery and service improvement initiatives within a complex banking environment. The role sits at the intersection of infrastructure, service management and operational resilience, with a focus on delivering improvements across the bank’s technology estate, mitigating infrastructure risks and driving operational efficiency.

Our client is looking for a Project Manager first and foremost — someone who understands infrastructure, can engage confidently with technical SMEs and has the experience, credibility and drive to deliver projects independently.

You will manage a portfolio of infrastructure projects and service improvement initiatives, typically overseeing 4–7 projects at any one time. The work is varied and delivery-focused, spanning infrastructure upgrades, service improvements, risk mitigation and operational optimisation. While the projects may not be large-scale transformation programmes, they are highly important to the stability, resilience and ongoing development of the bank’s technology services.

Role responsibilities:

• Managing the delivery of infrastructure projects across network, platform, storage and data centre environments.
• Driving continuous service improvements across infrastructure and service operations.
• Coordinating the remediation of infrastructure risks and self-identified issues, including end-of‑life technology and operational resilience concerns.
• Supporting initiatives to upgrade platforms, introduce new functionality, improve customer services and optimise costs.
• Overseeing technical delivery activities such as infrastructure builds, deployments, device rollouts and service enhancements.
• Establishing clear project governance, delivery plans, milestones, dependencies and reporting.
• Working closely with technical SMEs, Product Owners and Service Management teams to drive delivery and ensure commitments are met.
• Managing stakeholder expectations and ensuring projects progress effectively within a BAU environment.
• Supporting the delivery of a structured mitigation model to accelerate the resolution of infrastructure and service‑related risks.

Skills required:

• Around 10 years’ Project Management experience within complex IT or financial services environments.
• A strong infrastructure background, with exposure to areas such as networks, platforms, storage, data centres or infrastructure service operations.
• A proven track record of delivering technical infrastructure projects and service improvement initiatives.
• Experience working within a portfolio, programme or project delivery environment.
• Strong governance, planning, reporting, risk management and delivery control capabilities.
• A good understanding of IT Service Management and service operations.
• Experience working with technologies and environments such as ServiceNow, ITM, infrastructure build and deployment, and platform upgrades.
• A traditional, structured project management approach, with experience delivering through waterfall methodologies.
• Excellent stakeholder management skills, with the ability to build credibility and gain the respect of technical SMEs.
• The confidence to engage with senior stakeholders and executives, communicating clearly and effectively at all levels.

Infrastructure Project Manager

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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