Infrastructure Project Manager – 11910SRC

Proactive IT; West of England, Greater London; On-site; GBP 99,000 - 117,000; Full time

Job summary

Proactive Appointments Limited is recruiting an experienced Infrastructure Project Manager for a high‑intensity portfolio within a major bank. You will own infrastructure projects from inception through delivery, interfacing with technical SMEs and service management to ensure resilience and efficiency.

The role requires a strong track record in IT infrastructure, governance and risk mitigation, with the ability to manage multiple projects while aligning with BAU operations.

Qualifications

• Around 10 years’ Project Management experience within complex IT or financial services environments.
• Strong infrastructure background with exposure to networks, platforms, storage, data centres or infra service operations.
• Proven track record of delivering technical infrastructure projects and service improvements.

Responsibilities

• Managing the delivery of infrastructure projects across network, platform, storage and data centre environments.
• Driving continuous service improvements across infrastructure and service operations.
• Coordinating remediation of infrastructure risks and end-of-life technology concerns.
• Supporting upgrades to platforms, new functionality, customer services and cost optimisation.
• Overseeing technical delivery activities such as builds, deployments, device rollouts and service enhancements.
• Establishing project governance, delivery plans, milestones, dependencies and reporting.
• Working with SMEs, Product Owners and Service Management to drive delivery.
• Managing stakeholder expectations within a BAU environment.
• Supporting structured mitigation to accelerate risk resolution.

Skills

Project management

Infrastructure

Governance

Stakeholder management

Risk management

Planning and reporting

Waterfall methodologies

Communication with senior stakeholders

Tools

ServiceNow

ITM

Job description

11910SRC
£535 – 635 per day

Infrastructure Project Manager

Inside IR35 – 4 days onsite – Contract to Permanent opportunity

We are partnering with a leading banking client to recruit an experienced Infrastructure Project Manager to join their Infrastructure and Service Operations function.

This is an exciting opportunity for a seasoned Project Manager with a strong infrastructure background to take ownership of a varied portfolio of technical delivery and service improvement initiatives within a complex banking environment. The role sits at the intersection of infrastructure, service management and operational resilience, with a focus on delivering improvements across the bank’s technology estate, mitigating infrastructure risks and driving operational efficiency.

Our client is looking for a Project Manager first and foremost — someone who understands infrastructure, can engage confidently with technical SMEs and has the experience, credibility and drive to deliver projects independently.

You will manage a portfolio of infrastructure projects and service improvement initiatives, typically overseeing 4–7 projects at any one time. The work is varied and delivery-focused, spanning infrastructure upgrades, service improvements, risk mitigation and operational optimisation. While the projects may not be large-scale transformation programmes, they are highly important to the stability, resilience and ongoing development of the bank’s technology services.

Role responsibilities

• Managing the delivery of infrastructure projects across network, platform, storage and data centre environments.
• Driving continuous service improvements across infrastructure and service operations.
• Coordinating the remediation of infrastructure risks and self-identified issues, including end-of-life technology and operational resilience concerns.
• Supporting initiatives to upgrade platforms, introduce new functionality, improve customer services and optimise costs.
• Overseeing technical delivery activities such as infrastructure builds, deployments, device rollouts and service enhancements.
• Establishing clear project governance, delivery plans, milestones, dependencies and reporting.
• Working closely with technical SMEs, Product Owners and Service Management teams to drive delivery and ensure commitments are met.
• Managing stakeholder expectations and ensuring projects progress effectively within a BAU environment.
• Supporting the delivery of a structured mitigation model to accelerate the resolution of infrastructure and service-related risks.

Skills required

• Around 10 years’ Project Management experience within complex IT or financial services environments.
• A strong infrastructure background, with exposure to areas such as networks, platforms, storage, data centres or infrastructure service operations.
• A proven track record of delivering technical infrastructure projects and service improvement initiatives.
• Experience working within a portfolio, programme or project delivery environment.
• Strong governance, planning, reporting, risk management and delivery control capabilities.
• A good understanding of IT Service Management and service operations.
• Experience working with technologies and environments such as ServiceNow, ITM, infrastructure build and deployment, and platform upgrades.
• A traditional, structured project management approach, with experience delivering through waterfall methodologies.
• Excellent stakeholder management skills, with the ability to build credibility and gain the respect of technical SMEs.
• The confidence to engage with senior stakeholders and executives, communicating clearly and effectively at all levels.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation